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Manager, Retirement Account Management - PEP

Alerus

(Remote / AZ / MN / ND)

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

As the Manager of Account Management, you will lead and oversee a team of account managers responsible for PEP clients. Your role is to build a cohesive, high-performing team by directing daily activities, fostering clear and effective communication, and applying sound judgment and leadership to ensure exceptional client service and drive strong client retention.

WHAT YOU’LL BE DOING:

• Coach, mentor, and motivate staff to evaluate and take actions that follow established practice standards leading to a consistent service model.
• You will provide day-to-day support to a team of Account Managers, including a team lead with whom you will collaborate to identify team priorities and distribute workload effectively.
• Responsible for managing work volumes and monitoring overall team performance.
• You will engage with internal stakeholders as needed for project involvement and collaborate on the resolution of escalated issues.
• Assure progress is made toward achieving all major goals and objectives within timelines established by working with staff in executing the plans.
• Actively engage in the success of Alerus Retirement and Benefits (ARB) and Alerus, promoting and supporting new and ongoing initiatives with positive active team involvement resulting in a successful outcome.
• Implement changes to standardize processes and procedures to enhance operational effectiveness and effective client delivery.
• Regularly participate in client calls to support issue resolution and strengthen client relationships.

WHAT YOU SHOULD HAVE:

• Bachelor’s Degree in a business related field, or equivalent experience.
• Minimum of five years’ experience in defined contribution account management specifically with PEP emphasis, paired with at least two years of people leadership.
• QKA credential (Qualified 401(k) Administrator) is strongly recommended; candidates actively pursing the designation or with equivalent expertise will be considered.
• Demonstrated leadership experience, either through formal team management or by mentoring, training, or guiding peers in a collaborative, fast-paced environment.
• Excellent organizational, communication, and interpersonal skills with the ability to balance multiple priorities and stakeholders.
• A mindset focused on continuous improvement, with a history of contributing to process enhancements or operations efficiency efforts.
• Ability to maintain professional working relationships with internal and external clients.
• Ability to work independently and set priorities.
• Ability to interpret documents and resolve technical problems.
• Intermediate of Microsoft Word and Excel.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE:

$85,000 - $115,000 per year

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

Apply Now

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