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Benefits Associate

UFCW Local 1262 and Employers Fund Office

(Clifton NJ)

Job Summary
We are seeking a dedicated and detail-oriented Service Associate to join our team. The ideal candidate will play a crucial role in supporting various Health and Welfare functions. Capable of providing accurate work (consistent with expectations) in a time-sensitive, deadline-oriented environment; ability to multi-task; possesses demonstrated proficiency with Microsoft Word, Excel and Outlook, as well as Fund-related AS400 usage, an electronic calculator and the postage machine; comfortable with interpersonal situations, as well as possessing requisite verbal and written communication skills to effectively handle customer service accountabilities

Responsibilities

• Provide plan participant / retiree support, i.e.,
• Respond to phone requests for medical, dental and vision claim forms, address changes and benefits- related communications;
• Verify phone inquiries concerning plan eligibility, coverage and termination dates;
• Field benefits-related questions and handle referrals to participating dentists;
• Forward applications for status changes, e.g., correcting / adding family coverage, beneficiary change, part-time to full-time and vice-versa – mailing Horizon Blue Cross Blue Shield Kit, as necessary;
• Verify and mail medical / dental ID Cards – updating AS400 Notes, as appropriate;
• Request new medical / dental / prescription ID Cards to replace lost / stolen cards or ones with inaccurate information - mailing medical and dental ID Card requests directly to vendors and submitting prescription card requests to Fund management;
• Support Summary Plan Description distributions; and Screen and refer difficult issues to management for resolution
• Confirm plan participant / retiree medical, dental and vision eligibility for providers and vendors, plus resolve provider / vendor-related eligibility problems by providing requisite eligibility documentation.
• Update participant record (AS400 – Sessions / Notes) based on his/her Fund-related transaction – primarily to document the reason for the contact and the actions taken, e.g., status changes, mailings, etc.
• Verify employment status with store / employer for participants reported as inactive – if disabled, Fund management notified for requisite system updates and vendor contacts.
• Process plan participant applications involving missing information, adding / removing dependents and changing status from single to married and vice-versa and coordination of benefits with other insurance.

f you are passionate about supporting employees and enhancing their experience within the organization, we encourage you to apply for this exciting opportunity as a Service Associate.

Job Type: Full-time

Schedule:

• 7.5 hour shift

Ability to Commute:

• Clifton, NJ 07013 (Required)

Ability to Relocate:

• Clifton, NJ 07013: Relocate before starting work (Preferred)

Work Location: In person

Salary - $41,000 Annually

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

How to Apply

Please reach out to Shawn Tyrrell at styrrell@ufcwlocal1262.org

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