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Actuarial Support Lead

CalcAir

(Remote)

At CalcAir, we’ve been helping employee benefits professionals breathe easier for over 50 years—and we’re just getting started. As a trusted name in benefits software and services, we blend deep industry roots with a forward-thinking mindset. 

CalcAir is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team. 

Join a team where experience meets innovation, and where your work truly shapes the future of how people work, plan, and retire. If you're ready to make an impact, grow your career, and have a little fun along the way, CalcAir might be the perfect fit. 

Learn more about us here: 

➡️ CalcAir: https://calcairebs.com/ 

➡️Gemini: https://www.csigemini.com/ 

➡️ Constellation Software: https://www.csisoftware.com/ 

About the Team 

Joining our team means becoming an integral part of a collaborative environment where your actuarial expertise directly shapes the future of retirement plan administration. You will work closely with skilled professionals in actuarial, support, and development, contributing to innovative software solutions that empower clients in the small plan retirement market. Your insights will drive improvements in plan design, compliance, and system functionality, ensuring our platform remains at the forefront of industry standards. As we continue to enhance our capabilities, your contributions will be essential in delivering accurate, compliant, and user-friendly retirement plan management tools. We value continuous learning and professional growth, offering opportunities to expand your skills and make a meaningful impact for our clients and the broader retirement community. 

About the Role 

CalcAir Employee Benefit Systems, Inc. is seeking a highly skilled and motivated Enrolled Actuary to serve as our Actuarial Support Lead and join our Support team. This role is designed to strengthen our customer support capabilities and contribute to the development, implementation, and testing of software features that empower our clients in the small plan retirement market. The ideal candidate will have deep experience with combo plans (DB/DC) and defined contribution administration, and will collaborate closely with our actuarial, support, and development teams. 

Some of the Tasks 

• Lead and manage a team of accredited specialists, including actuarial and other professionals  
• Provide expert guidance on combo plan design, compliance, and administration 
• Support customer inquiries and troubleshoot plan-specific issues with precision and clarity 
• Collaborate with software developers to propose and refine features that enhance plan administration tools 
• Participate in testing and validation of new software functionalities, ensuring actuarial accuracy and usability 
• Contribute to training materials and client education initiatives related to retirement plan features 
• Assist in interpreting regulatory changes and translating them into actionable system updates 
• Offer insights during product planning sessions to align actuarial needs with technical capabilities 

About you 

• EA designation required, with current enrollment status 
• Minimum 5 years of experience in retirement plan administration, with a focus on combo plans including DC administration 
• Strong understanding of ERISA, IRS, and DOL regulations applicable to small retirement plans 
• Demonstrated experience leading, managing or mentoring professional support or technical teams in a client service environment  
• Proven ability to communicate complex actuarial concepts to non-actuarial audiences 
• Experience working with retirement plan software platforms and contributing to feature development 
• Excellent organizational, analytical, and problem-solving skills 
• Proficiency in Microsoft Office and familiarity with data analysis tools 
• Familiarity with our software is highly desirable 
• Prior experience in a client-facing support role 
• Exposure to software testing or QA processes 
• Ability to work independently and collaboratively in a fast-paced environment 
• Commitment to continuous learning and professional development 

Total Rewards 

• Employees are enrolled in a comprehensive benefits package 
• Paid time off  
• Employees have access to Profit Sharing through our bonus programs 
• All employees have the opportunity to participate in the CSI Employee Stock Purchase Plan 
• Base salary range: $144,000.00 - $176,000.00

🩵 What's Important to us at Gemini 

🧭Customers are our Compass: We're customer focused and design our experiences and products with our customers in mind. We make long-term investments - in people, technology, and customers.  

🧠 Curiosity-led: learning is the key to success, sharing expertise and best practices is how we grow together. We get 1% better every day. 

🤝 Collective by nature:  We share best practices and experiences with one another. We communicate clearly and transparently and lean into candid, direct feedback. 
 

Human-Centered, AI-Supported: We may use AI tools to support and streamline parts of our recruitment process, such as scheduling, application review, and note-taking. AI helps us work more efficiently and consistently, but it never replaces human judgment. All hiring decisions are made by people not machines. Interviews are conducted by real team members who want to get to know you and your experience. AI is used to reduce bias, improve fairness and streamline processes, while keeping human connection and individual stories at the heart of our process

How to Apply

Apply Now

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