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Manager of Client Service
EPIC RPS
(Remote / Norwich NY)
Manage delivery of exemplary client service by overseeing all personnel and processes related to personnel servicing the clients assigned to the Client Service Specialist (CSS) team. Provide appropriate training, tools, direction and motivation that ensure the Client Service team success while promoting enhanced productivity and efficiencies.
Education and Experience:
- Bachelor's degree and five (5) years' related experience or equivalent combination of education and experience
- Demonstrated leadership experience preferred
- ASPPA Qualified 401(k) Administrator (QKA) designation
Tasks Performed:
- Lead, manage and mentor successful teams whose members learn and grow from experience. Supervise, develop and provide workload balancing support to assigned team.
- Provides oversight on daily activity related to client service team by supporting the needs of CSS and Relationship Management teams. Participate as needed scheduled client calls to provide support for specific situations. Act as an escalation point for internal and external partners.
- Maintain strong working knowledge of industry trends and EPIC products and services. Provide internal and external project management support.
How to Apply
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