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3(16) Retirement Plan & Customer Liaison

Compass

(Remote / Stratham NH / Hybrid)

Who We Are and What We Do

Compass is a third-party administrator (TPA) who provides client companies with retirement plan design, administration, actuarial services, and ongoing consulting services to ensure our clients’ plans comply with DOL, ERISA, IRS, and other regulations. Our headquarters are in Stratham, NH, but our clients (and employees) are nationwide in various industries and sizes. We are passionate about the use of technology and are always looking for more streamlined ways to perform tasks.

What You Will Do

Job Summary:

The Customer Liaison will serve as the primary point of contact, both internally and externally, for 3(16) concierge fiduciary services on an assigned book of business, while maintaining responsibility for census and payroll data for that book of business. They must ensure data is received, transmitted, and communicated effectively and accurately. They will provide execution and resolution throughout the service cycle with a focus on payroll. This position requires collaboration with other team members and the use of email and the telephone to ensure plan sponsor, participant, advisor, and vendor service needs are met. This will require effective verbal and written communication skills, and someone who enjoys client interaction and data analysis.

THIS POSITION CAN BE FULLY REMOTE, HYBRID, OR WORK IN OUR STRATHAM, NH OFFICE.  

Duties/Responsibilities:

• Meet Compass Service Agreement standards when interacting with plan sponsors, participants, advisors and vendors, including addressing inquiries efficiently, professionally and accurately. 
• Respond to plan sponsor, participant, advisor and vendor emails and calls within 24 hours.? 
• Coordinate the electronic contribution submission process with payroll service vendors, plan sponsors and recordkeepers based on plan payroll frequency including: downloading payroll reports from payroll vendors, analyzing data for discrepancies, and submitting data for discrepancies, and submitting contributions to recordkeepers.  
• Provide deposit confirmations to the plan sponsor.  
• Upload the payroll information to the Verify system for eligibility tracking.
• Assist in the correction of payroll errors as needed.
• Assist the Enrollment Liaison with eligibility tracking and mailings as needed.
• Pull YTD payroll and census info from payroll providers upon request. 
• Report online deferral change requests to plan sponsors on a weekly basis for all assigned plans.
• Serve as backup to other liaisons when they are out of the office.
• Maintain accurate records of client interactions and transactions in the appropriate storage locations. 
• Protect and secure all confidential data held by Compass to prevent unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the company or our plan sponsors, participants, advisors and vendors.   
• Use designated software and tools to complete all assigned tasks. This includes but is not limited to Verify, Outlook and other Microsoft Office products, FT William, Pension Pro and Card File.
• Assist in the disbursement process of participant communications, including annual notices, enrollment materials, blackout notices, fee disclosures, QDIA Notices, Safe Harbor Notices, and other custom communications as requested. These notices may be distributed via email or other electronic means as well as regular mail.   
• Enter billing for mailing and other billable tasks timely and accurately.
• Update document amendments, source changes, etc. in the Verify system and in other systems as required.  
• Monitor loan maintenance reports to ensure loan payments are being made timely and new loans start payments timely. 
• Develop SOPs for processes in which you are determined to be a SME. This includes writing the SOP as well as recording the SOP overview.
• Stay updated on industry trends and changes in benefit regulations by actively seeking to maintain and enhance comprehensive knowledge and understanding of retirement industry rules.
• Stay informed about Compass business and product offerings to provide informed assistance to plan sponsors and advisors and to ensure compliance with industry regulations and best practices.
• Perform additional job duties/special projects as assigned.

What We Offer

A competitive benefits package with a generous employer contribution towards premiums for Medical, Dental, and LTD as well as group pricing on Vision, STD, Life and other insurance plans. We believe in family first here and encourage employees to take time to rest, play, and recharge so we offer ample PTO time and holiday schedule. We support and encourage employees’ goals to further their education and pay for courses and testing materials for both NIPA and ASPPA. Our retirement plan offers both pre-tax and Roth contributions and a 3% Safe Harbor employer contribution.  

How to Apply

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