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Director of Plan Administration

NPPG

(Remote / Shrewsbury NJ)

We are looking for a full-time Director of Plan Administration on-site in our Shrewsbury, New Jersey headquarters. We will consider fully remote within the US.

The Director of Plan Administration is a senior leadership role responsible for overseeing the administration, plan documents, recordkeeping and overall operational efficiency of our single employer retirement plans. The director will lead a team of administrators, support teams, drive process improvements, and ensure the plans adhere to ERISA, IRS, and DOL regulations. This role requires an in-depth understanding of retirement plan documents, compliance testing, and the ability to resolve complex operational and client issues.

If you are a highly organized, detail-oriented leader who can easily manage multiple priorities in a fast-paced, client-focused environment and drive for process optimization, we want to connect with you!

Primary Responsibilities

• Operational leadership: Lead, mentor, and manage a team of retirement plan administrators, fostering a culture of high performance, accuracy, and professional development.
• Process enhancement: Analyze and evaluate existing business procedures to identify areas for improvement in efficiency and service delivery. Develop and implement technology-driven approaches to streamline testing, annual reporting and plan documents that scale with our growth.
• Compliance oversight: Ensure all retirement plan administration for single employer plans and plan documents are in full compliance with relevant government regulations, including ERISA and the Internal Revenue Code. Manage completion of annual compliance testing and annual government filings.
• Plan documents: Maintain plan documents for all plan types ensuring they reflect current regulations and manage timely execution of discretionary and regulatory amendments. Manage restatement cycles and regulatory updates to clients.
• Client and vendor relations: Act as the primary point of contact for complex client inquiries and escalations. Manage relationships and agreements with external partners, such as recordkeepers, custodians, and auditors.
• Strategic planning: Collaborate with senior management on strategic planning initiatives. Analyze operational metrics to ensure profitability and sustained growth.
• Problem resolution: Research and resolve complex issues related to plan operations, plan documents, and participant matters.
• Collaborate with other teams within NPPG to ensure client expectations are met
• Develop and implement policies to streamline and automate operations.
• Participate in meetings with prospects, during conversions or M&A activity
• Educate plan sponsors and COIs on plan sponsor fiduciary responsibilities and NPPG’s compliance/fiduciary solutions
• Travel as needed to effectively service NPPG clients and promote NPPG services
• Stay current on industry updates, legislative changes and internal initiatives as they pertain to and impact recordkeepers, clients, participants, and plan

Required Qualifications
10+ years of experience in third-party administrator, recordkeeper or financial services, with at least 5 years in a leadership role overseeing retirement plan administration.

• Extensive experience with various types of retirement plans, including 401(k), 403(b), and Defined Benefit plans.
• In-depth knowledge of 401(k) and 403(b) ERISA, IRS and DOL regulations and fiduciary responsibilities
• Proficiency with retirement plan administration and plan document software (e.g., Relius, FT William, PensionPal/PensionPro)
• Proven track record of leveraging technology to drive compliance efficiency and scalability
• Experience implementing compliance technology solutions and automated testing systems
• Proven leadership and people management skills
• Exceptional organizational and problem-solving skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast-paced environment
• Excellent verbal and written communication skills with the ability to translate complex regulatory requirements for diverse stakeholders
• Ability to collaborate with others and work autonomously
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• ASPPA, NIPA or ERPA credentials
• Experience with MEPs/PEPs
• Bachelor's degree

NPPG (https://www.nppg.com/https://www.nppg.com/) is an independent third-party administrator (TPA) that offers employee benefits, retirement planning, actuarial consulting, and fiduciary services. We provide clients with customized and comprehensive solutions for medical, dental, and disability insurance as well as 401(k), pension/actuarial and fiduciary services. NPPG operates as a trusted partner to ~8,000 clients nationally.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic as outlined by federal, state, and/or local laws.

How to Apply

Please email your resume to bcornelius@nppg.com.

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