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Senior Relationship Manager
ERISA Services Inc.
(Remote / AL / AR / FL / GA / LA / MS)
At ERISA Services, we’re always looking for outstanding talent to join our growing team of dedicated retirement plan professionals. If you’re searching for a company where you can truly build a career — not just have a job — look no further.
For the past five years, our employees have voted ERISA Services one of the Top Places to Work. That’s because we’ve built more than just a company — we’ve built a family. Our culture is grounded in honesty, integrity, collaboration, and a shared commitment to excellence for our clients, business partners, and one another.
We take pride in our work, we support each other, and we have fun along the way. If you’re a hardworking professional who values doing the right thing and takes pride in delivering exceptional service, we’d love to meet you.
About the Role
We are seeking an experienced Retirement Plan Relationship Manager to join our team. In this role, you’ll be the primary contact for a portfolio of 140–160 clients, managing all aspects of the client experience with accuracy, professionalism, and care. You’ll work closely with internal teams and external partners to ensure each client receives prompt, personal, and professional service.
This is a fully remote position, open to candidates located in the Eastern or Central time zones. Please note, this role is not a management or supervisory position.
Key Responsibilities
- Serve as the main point of contact for clients, brokers, and CPAs via phone and email.
- Deliver annual valuation reports, Form 5500 and related schedules, and Form 8955-SSA.
- Assist clients with electronic filing and ensure timely submission of all required forms.
- Manage plan administration tracking and follow-up on year-end packages and census data.
- Review plan information for accuracy and completeness.
- Coordinate plan amendments and review them with clients.
- Work extended hours during peak periods to meet key deadlines.
Qualifications
- 10+ years of retirement plan administration experience in a TPA office.
- Strong working knowledge of IRS and DOL regulations.
- Experience with FT Williams Plan Administration; PensionPro experience is a plus.
- Above-average communication, customer service, and problem-solving skills.
- Proven ability to manage priorities and meet deadlines.
- Knowledge of various retirement plan types and platforms.
- QKA designation preferred or willingness to obtain.
Please include a cover letter with your application — we want to know what draws you to ERISA Services and this opportunity.
Why ERISA Services?
ERISA Services is a Drug-Free Workplace, E-Verify, and an Equal Opportunity Employer. We are committed to maintaining a work environment where all individuals are treated with respect and dignity. Employment decisions are based solely on qualifications, performance, and business needs — without regard to race, color, religion, belief, family or parental status, or any other characteristic protected by law.
We celebrate diversity and welcome applicants of all ages and backgrounds.
How to Apply
A Verified Employer
ERISA Services Inc. has trusted BenefitsLink to help reach qualified candidates for this opening.