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Retirement Plan Recordkeeper - 401k

The Trust Company of Tennessee

in Remote / Knoxville TN

Why We Exist

At the Trust Company of Tennessee, we believe everyone can live confidently and reach their financial goals. Would you like to be part of a team that works with individuals, families, businesses, and foundations to identify what success looks like and formulate a plan to get there? Come join our team of Wealth Management, Trust, Estate Administration, and Corporate Retirement Plan professionals who proudly help clients achieve their dreams.

The Retirement Plan Operations Specialist will report to the Retirement Plan Daily Operations Manager. This position is eligible for remote work.   

Core Purpose

The RPS Operations Specialist is responsible for processing transactions for our retirement plan business, including but not limited to, plan conversions, fund changes, contributions, loan repayments, new loans, and distributions.

Responsibilities

• Shows a commitment to The Trust Company’s Mission, Core Values, and Client Promise.
• Reconciles balance forward trust accounting for 401(k) and non-qualified plans.
• Processes retirement plan payroll files – including plan participant contributions, loan repayments, incoming rollover contributions, and loan payoffs.
• Reconciles data submitted from clients to actual cash deposits.
• Calculates payroll contributions – including match and profit sharing.
• Resolves discrepancies related to missing data, incorrect documents, and numeric differences.
• Sets up new plans and payroll schedules as well as processes “takeover” plans – including the conversion of plan data and investment of plan assets.
• Processes fund changes and model realignments.
• Works closely with internal teams, third party vendors, and employers to identify and prioritize issues that need immediate attention.
• Assists management and departmental teams for all projects as needed.  

Qualifications

• Bachelor’s degree in a business related field
• 2 – 3 years of retirement plan operations processing experience
• Experience with Relius Administration
• Programming Crystal Reports a plus
• Excellent attention to detail and follow-up skills
• Excellent data entry skills
• Strong critical-thinking, problem-solving, and analytical abilities.
• Strong written and verbal communication skills
• Strong mathematical skills
• Effective time management and organization skills
• Ability to maintain the standard of customer service with internal partners and teams
• Must work well in a team and individual environment

How to Apply

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