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View All Jobs, Sorted by Date

Customer Support for Pension Software

DATAIR Employee Benefit Systems, Inc.

in Remote / Westmont IL

Logo for DATAIR Employee Benefit Systems, Inc.


DATAIR is looking for an awesome full-time Customer Support person. Do you like helping people and solving issues? Do you know your admin “stuff” or are working on learning it? DATAIR is looking to expand our support staff with someone that likes the challenge of not falling asleep while reading ERISA, IRS, and DOL rules and regulations.

Come work in our fun and engaging atmosphere. Our office is in the Chicago area with remote work considered for the right candidate.

We are currently looking for a variety of people including those that are newer to retirement plans and those that have seasoned experience. Join the company providing support for our wide range of benefit software systems.


  • Provide support and guidance on using DATAIR software to customers
  • Assist the customers with their incoming questions and issues
  • Contribute software design ideas to better meet the needs of our large and diverse customer base
  • Document and test changes to software as they pertain to retirement & benefit plans

The ideal candidate will have:

  • A working experience with a wide variety of retirement plans gained in a TPA-type environment, including plan design, balance forward, recordkeeping, non-discrimination testing, and government reporting.
  • Understanding & knowledge of the Internal Revenue Code, Department of Labor, and other regulations as they apply to retirement & benefit plans for compliance testing, government reporting, plan design, and plan document interpretation.
  • Ability to read, interpret, and keep up to date with laws and regulations.


  • Minimum of 2 years in the retirement & benefits plan industry with a focus on Defined Contribution or Defined Benefit Plan Administration
  • Professional Designations with ASPPA and/or NIPA a plus
  • Strong focus on customer service
  • Ability to analyze, research, and solve problems quickly
  • Exceptional verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Works independently as well as in a team environment
  • Strong mathematical, analytical, and proficient computer skills
  • DOL EFAST2, 1099R, PBGC experience a bonus
  • Experience with DATAIR software preferred

Position offers a salary commensurate with experience. Comprehensive benefit package including 401(k), health, and Sec 125 Flex Plan. Casual, but fast-paced atmosphere.

How to Apply

Qualified candidates, please submit resume with your application to

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