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Participant Solutions Supervisor (Retirement Focus)

Wespath Benefits and Investments

in Glenview IL

Logo for Wespath Benefits and Investments

Wespath Benefits and Investments, recognized as a 2017-2021 Chicago’s Best and Brightest Companies to Work For® and a 2018-2020 National Best and Brightest Companies to Work For®, has an opportunity for a Participant Solutions Supervisor in our Customer Service department in Glenview, IL.

As a Participant Solutions Supervisor you’ll be responsible for supervising a busy team of approximately eight (8) Specialists who take incoming calls from our 1-800 number and answer questions related to our six (6) retirement plans. In addition, the team is responsible for processing tasks for participants and plan sponsors. This position will work with the two other Participant Solutions Supervisors who have their own direct reports to ensure the Participant Solutions team is meeting service levels and functions as one collaborative team.

More specifically, you will have the opportunity to:

  • Drive individual metrics of the specialists (Ex: handle times/schedule adherence/accuracy /productivity).
  • Evaluate overall performance and provide feedback and coaching to specialists including monthly call and task evaluations.
  • Ensure accuracy and efficiency in the processing of participant interactions and transactions in accordance with performance metrics and service level targets.
  • Coordinate the daily activities of the team to ensure end results are delivered with high quality and on time.
  • Foster positive working relationships across the team, department, and organization and participate in engagement activities.
  • Participate and serve in leadership roles on cross-functional and organization-wide projects that support strategic initiatives.

What Do We Offer?

  • Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one.
  • 8% employer contribution to retirement plan with an additional match up to 2% on day one.
  • 22 days of PTO + 11 paid holidays
  • First shift work schedule with opportunity for a hybrid telecommuting arrangement
  • Dress-for-Your Day dress code

Minimum Requirements/Qualifications:

  • Associate’s degree in business or related discipline or equivalent work experience.
  • 1 year of experience in contact center operations management
  • 2 years of benefits administration experience
  • Past management or supervisory experience in a customer service or call center environment
  • Working knowledge of Defined Benefit, Defined Contribution, 403(b) and 401(k) pension plans.

Preferred Requirements/Qualifications:

  • Bachelor’s degree.
  • Experience supervising 7-10 people.

How to Apply

Apply Now

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