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in Oakland CA
Job ID: 11702
UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, five medical centers and three national laboratories and enrolls premier students from California, the nation and the world. https://www.ucop.edu/about
Uses skills and experience as a seasoned, experienced professional, with a comprehensive understanding of employee benefits practices, the University of California Retirement Plan (UCRP), and University policies and procedures. Demonstrates independent judgment and critical thinking skills in selecting methods and techniques for obtaining solutions and developing recommendations relative to employee benefits programs where analysis of situations and data requires a review of a variety of factors. General instructions may be provided on new assignments, projects and initiatives.
The Retirement Administration Service Center (RASC) supports members of the University as they transition into retirement and with life events beyond work (including UCRP retirement income, UCRP disability income, survivor benefits and UC-sponsored health and welfare benefits). The RASC provides plan members - employees, retirees and their eligible family members, survivors and beneficiaries - information they need to understand their options, make informed decisions and effectively manage their benefits. The RASC is also the benefits office for the University of California Office of the President.
Under the general direction of a Benefits Supervisor or Manager, the incumbent supports all areas within the RASC and functions as a lead. Demonstrates effective teamwork and supports the management team in implementing change. Duties may include providing front facing customer support to include active retirement counseling, and the processing of all work including complex financial and demographic transactions, analyzing reports, resolving issues, reconciling financial transactions, participating on operational process reviews, editing written procedures and performing audits to ensure compliance. Provides subject matter expertise in support of a variety of special projects and participates on projects related to areas of expertise and/or unit responsibilities. Seeks opportunities for continuous process improvement. This is a temporary position.
Counsels active employees on retirement and provides document services for the retirement election process. Responds to and resolves all health related inquiries including Medicare and Medicare Age-In. May provide counseling and case management services as a health care facilitator.
Responds to routine to highly complex oral and/or written inquiries and requests from customers (includes retirees, employees, local benefits offices, and other internal and external organizations and individuals) regarding UCRP Retirement, Survivor and Special Claims, UCRP Disability and/or Liberty Mutual Disability benefits and health and welfare benefits. Resolves complex service credit issues (e.g., sick leave conversion, counseling on buyback decisions). Provides UCRP disability cross-over counseling. Counsels members and responds to inquiries regarding Power of Attorney (POA) setups.
Prioritizes work assignments, conducts analysis on a broad range of benefit programs and develops recommendations. Provides complex and high level research, analysis, problem solving, written and oral communications and report preparation in response to customer benefit program inquiries.
As a center of excellence, the expectation is to proactively identify opportunities for process improvement, improved training and communication for internal and external benefits professionals. Shares expertise effectively with other staff members. Conducts workshops and revises/updates workshop materials as appropriate. Influences and shapes employee benefit programs through participating on or leading workgroups and special projects. Develops and maintains procedures, letter templates and case instructions as required. Participates in special projects and workgroups as a subject matter expert.
Serves in a lead capacity, providing guidance and direction to other team members, and responds to escalated cases. Trains other team members on UCRP benefits processing and counseling, which may include active retirement counseling. Develops and delivers training (e.g. multi-tier benefits, buyback, disability crossover) and conducts quality assurance reviews to ensure compliance with unit standards. Supports the management team in achieving service level and performance goals.
SALARY AND BENEFITS
Benefits: For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/benefits-of-belonging.html
APPLICATION REVIEW DATE
The first review date for this job is X/XX/XXXX. The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. https://www.ucop.edu/local-human-resources/manager-resources/hiring-process/background-checks.html
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. https://www.ucop.edu/safety-and-loss-prevention/environmental/program-resources/uc-smoke-free/uc-smoke-tobacco-free.html
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: https://www.ucop.edu/accessibility/index.html or email the Human Resource Department at: mailto:email@example.com.
Please be prepared to attach a cover letter and resume with your application.