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Software Support Specialist -- DC/401(k) Valuation System

ASC - Actuarial Systems Corporation

in Telecommute / CA

ASC - Actuarial Systems Corporation

Do you enjoy retirement plan work, but are tiring of the daily deadline grind?  Use your retirement plan knowledge to teach, problem-solve and consult with our clients while supporting our software.  Join bright, supportive colleagues who have already made the jump from retirement plan administration work to software support. 

ASC is seeking a self-motivated pension professional to join a support team known for superior customer service. The company places a high value on work-life balance and creating a positive, fun, and stable environment. Most staff have been with ASC for over 10 years, demonstrating the enjoyment they receive from being a part of the ASC team.

Job location may be telecommuting or (post Pandemic) in our Los Angeles, CA area office. Benefits include 37.5 hour work week, flexible hours, medical and dental insurance, 401(k) and 125 plans, PTO, continuing education/conference attendance, and home office costs.

Your primary role would be to help our many users of the ASC DC/401(k) Valuation and Gemini Web Portal. This would also include training clients and helping with onboarding new clients. Secondarily you would support our web-based DGEM products, including our Form 5500s and CATTS CRMW software.

Join our team who provide:

  • Client Support via phone, email and online video share
  • Client Training via the web weekly, plus 4-5 onsite trainings annually
  • Event type presentation webinars, 1-2 annually
  • Creating and updating training materials, including webcasts, video series, user guides, online Help and FAQs
  • Working with clients and developers to deliver product enhancements

Knowledge and Skills needed:

  • Excellent customer service mindset – focused on helping and teaching
  • ASC system experience (2+ years)
  • Exceptional organizational and time-management skills, with the ability to work independently
  • Creative problem-solving
  • Clear communication style
  • Comfort with software and the ability to apply new technology
  • Industry knowledge – Professional designations (e.g. ASPPA, NIPA) are valued
  • Patience and a sense of humor are vital for ASC support team employees!

If you think you might enjoy this role, send your resume to jobs@asc-net.com

How to Apply

You can send your resume to jobs@asc-net.com or apply online using the button below.  We look forward to hearing from you!


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