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Benefits / COBRA Specialist


in Champaign IL


This position requires an individual who is willing and able to accept and cope with change as duties evolve. Performs administrative duties related to the processing of Section 125, HRA, HSA, Identity Theft and Transportation plans for multiple clients.


  • Provide solutions and improve efficiency by thinking analytically and being solution orientated
  • Develop and maintain excellent relations with new and existing clients
  • Review participant requests and enter information into the software system daily and follow-up to obtain additional information as needed
  • Review electronic transactions and request appropriate documentation as needed
  • Remain logged into the ACD phone line at all times unless prior approval is given by supervisor
  • Respond to participant and client inquiries as soon as possible regarding their benefits program as they relate to benefit processing
  • Enter participant demographic and benefit election information into the software system
  • Initiate activation of electronic payment mechanisms
  • Review and send client reports and participant statements
  • Other duties as assigned
  • Work with multiple client plans.
  • Ability to work effectively with various individuals and multi-task as necessary.


  • Bachelor's degree is preferred; or Associate's degree with related experience.
  • Benefit plan administration knowledge a plus!
  • Proficient in MS Word and Excel.
  • Ability to learn other programs specific to benefit administration.
  • Ability to read and interpret documents such as plan documents, summary plan descriptions, government codes, rules and regulations, etc.
  • Ability to create routine reports and correspondence.
  • Ability to communicate effectively with clients, plan participants, insurance brokers and agents.
  • Ability to calculate figures and amounts such as interest, commissions, proportions, and percentages.
  • Ability to solve practical problems and deal with many variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We are proud to be an equal opportunity employer.

Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 10 million Americans save for retirement and college.

Ascensus is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Ascensus also takes affirmative action to employ, and advance in employment, qualified women, minorities, and covered veterans. Ascensus also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws.

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