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“BenefitsLink continues to be the most valuable resource we have at the firm.”
-- An attorney subscriber
in Madison WI / Telecommute
Provides support to external clients and internal teams on technical, regulatory, and product specific issues. ftwilliam.com offers software solutions that service all types of retirement and health plans, including defined contribution, defined benefit and welfare benefit plans. This Product Support Consultant provides remote technical, regulatory, and application support to customers primarily by phone and email, sometimes via remote system access. Demonstrates technical knowledge of products and how the products are used by ftwilliam.com clients. Understands issues presented by clients and how they are related to the products they use. Resolves unique or complex inquiries using technical, regulatory, and product knowledge.
Essential Duties and Responsibilities
ftwilliam.com provides software for retirement plan service providers (primarily TPAs--third party administrators). The Product Support Consultant is able to see technical and regulatory changes through the eyes of the customer and provide practical product specific support.
This Product Support Consultant position requires ERISA regulatory, technical, and product knowledge. This consultant focuses on assisting customers with technical product support queries on ftwilliam.com documents, forms and compliance products. The Product Support Consultant works closely with ftwilliam.com's product owners to assist with new product enhancements. The Product Support Consultant may also serve as one of FTW’s product owners. As such, the Product Support Consultant will work with associates on the IT/Development, Legal/Documents, Product Support, Sales, and Training teams.
This position requires that the individual:
Performs other duties as assigned by supervisor.
Education: Four-year College Degree or 5 years of industry experience
Other Knowledge, Skills, Abilities or Certifications:
Normal office environment
Qualified candidates should send resume and cover letter to email@example.com. Please no phone calls.