Quality, Compliance, & Projects Analyst
DC Retirement Board
in Washington DC
ABOUT THE D.C. RETIREMENT BOARD: The District of Columbia Retirement Board is an
independent agency of the District of Columbia Government. Our mission is to manage and control the assets of the D.C. Police Officers' and Firefighters' Retirement Plan and the D.C. Teachers' Retirement Plans as well as to administer
benefits for the members of the plans.
The District of Columbia Retirement Board (“DCRB”) is seeking a Quality, Compliance, & Projects Analyst to perform duties in the areas of risk management,
business and operational processes, internal control design and implementation, internal/external data auditing, reporting, and regulatory compliance. This position is responsible for creating an effective structure to monitor Departmental processes,
and for developing support tools used by the Quality, Compliance, & Projects Unit. The position will deliver training on business-process execution, and will develop and monitor measurements for other units within the
- Compliance with District and Federal regulations—
- perform the second-level review of
benefit cases processed (including estimates and final calculations), post-retirement benefit changes, and member refunds.
- perform sample quality control reviews of: imaged documents; member/annuitant interactions with the Member Services and
Retirement Services units (calls and/or written communications); and other post-retirement benefit changes, including health/life, direct deposit, address/phone/email, beneficiary, tax and other related changes.
- make recommendations on the creation
and implementation of departmental policies, standards, and procedures to comply with applicable regulations and DCRB's fiduciary liability.
- ensure the organization achieves and maintains government compliance.
- maintain open lines of
communication with all relevant decision makers and stakeholders to keep all parties informed of regulatory changes.
- remain current with industry audit and internal control practices.
- Project Management and
- through the direction and assignment by the manager, perform project management coordination and execution for the Benefits Department, including project set-up, tracking, follow-up communications, and status
- Monitor effectiveness and, maintain monthly records and reports quality assurance and performance metrics.
- Quality Improvement—
- analyze objectives and/or interpret policy or code to determine the effect
on the plans the agency administers.
- propose communications strategy to fully inform plan participants and all stakeholders.
- assist the unit manager with training support efforts for the Benefits administration staff to ensure compliance,
through monitoring and revising established processes and procedures.
- assist with integrating new legislation into the administration process by drafting interpretation, developing an implementation plan, and instructing staff of the changes.
- assist the unit manager with the coordination of and responses related to internal (DCRB) and external (Treasury) audit activities.
- monitor and revise existing processes, procedures, and documentation internal to the Benefits
Department for operational effectiveness and compliance.
- provide guidance and instruction to Benefits department staff regarding procedures for properly documenting and reporting benefits administration transactions.
- Other duties
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to use judgment and insight to interpret the intent of new
or revised policy, guidelines, and practices for specific areas of work.
- Ability to process large, complex volumes of information and to summarize and synthesizes that information for wide dissemination.
- Excellent communication skills
(verbal and written), including the ability to write clearly and succinctly in a variety of settings and styles.
- Ability to proactively address issues and present solutions, and to incorporate risk-aware thinking into every action the unit
- Ability to manage multiple projects simultaneously, with strong results/goal orientation.
- Excellent project management and attention to detail.
- Expert proficiency in math and analytical skills.
- Ability to use
rigorous logic and methods to solve difficult problems with effective solutions.
- Advanced knowledge of computer software, such as MS Project, Excel (including applications), PeopleSoft, and other HRIS systems.
- Knowledge of auditing
principles to ensure accuracy of data.
- Knowledge of and/or ability to comprehend plan provisions and legislative enactments, as applicable.
- Ability to work closely with others as part of a team, while also being able to take full
responsibility for given tasks.
- Ability to build positive working relationships with a diverse group of people, within Benefits and other DCRB departments, as well as with collaborating
- Bachelor’s degree in Business
Administration, Mathematics, Human Resources, or related field.
- Six to seven years of pension/benefits industry or equivalent work experience in a similar field.
- Retirement Plans Associate (RPA) or other relevant retirement industry
- Project Management Professional (PMP), (CAPM), or other relevant project management certificate preferred.
- Normal office environment
COMPENSATION LEVEL: DCRB
This job description indicates the general nature and level of work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this
job. Incumbents may be asked to perform other duties as required.
RANKING FACTORS: NONE
How to Apply
Qualified applicants must submit a completed DC2000 Employment Application, cover letter, and resume via email to email@example.com, or via fax to (202) 343-3302, ATTN: HR Director.
Employment Application is available as a fillable document on the “Working at DCRB” page on DCRB’s website. You may view the page here: http://dcrb.dc.gov/service/working-dcrb.
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It expires on 4/22/2019.