Technical Answer Group (TAG) Editor - Contractor

TAG, Wolters Kluwer

Telecommute

Start date of this project:           Immediate

Type of Project:                             Full Time, Contractor

Hours per week:                            40

Basic Function:

As Editor for TAG (Technical Answer Group) you will provide answers to technical compliance questions submitted by customers regarding qualified retirement, pension and benefit plans using TAG’s e-mail system. This position will focus on incoming questions for both Defined Contribution (DC) and Defined Benefit (DB) plans.  You will research and craft responses to these questions, using TAG’s extensive database of historical questions and answers, source materials, and internet research tools, and also review the questions for possible inclusion in the published FAQ database. You will participate in the maintenance and management of the FAQ database as well as share in the responsibility for monitoring inbound questions and ensure that responses are prompt and accurate.

Essential Duties:

• Respond to incoming questions from TAG customers via email within one business day.
• Collaborate with other TAG editors as appropriate on responses to customer questions.
• Track regulations and other developments at the IRS, PBGC, and DOL related to retirement plans.
• As assigned, review FAQ database periodically to identify questions that need to be updated and
• Participate on special projects and in new product development, as needed.
• Make efforts to understand market and customer workflows, applying this understanding to enhance TAG’s online database and service.
• Help with monitoring the TAG board when product associate is unavailable.
• Review and proofread the work of others.

Qualifications:

Education:   

• Bachelor degree required

Experience:

• At least 7 years’ of experience working with IRS qualified Retirement, Pension & Benefit plans, with an emphasis on both defined benefit and defined contribution plans.  Ideal candidate has practical experience and expansive regulatory and technical knowledge of all aspects of both DB and DC administration, including cash balance plans.
• Prior experience advising plan sponsors on ERISA compliance issues.
• Plan administration or past third-party administrative (TPA) experience is beneficial.
• Knowledge of 403(b) plans, nonqualified plans (409a, 457(b), 457(f)), ESOPs, non-ERISA plans (governmental, 403(b) and church plans), prevailing wage or Davis Bacon a plus.

Other Knowledge, Skills, Abilities or Certifications:

• ASPPA and/or NIPA credentials required: ERPA, CPC, or CPA
• Proficiency in MS Office products such as Excel, Word, PowerPoint, Outlook and other typical business software applications
• Experience with Lotus Notes a plus.
• Strong analytical, oral and written communication skills with an emphasis on punctuation and grammar.
• In-depth knowledge of regulations, legislation and case law affecting retirement plan administration in order to provide practical information to customers.
• Ability to perform work independently with minimal supervision and to exercise sound, independent judgment and discretion.
• Ability to meet tight deadlines.
• Commitment to customer focus and satisfaction.
• Ability to communicate technical concepts to technical and non-technical audiences.

Travel:

• Possible travel to industry conferences/seminars. 

How to Apply

Interested and qualified candidates should email resume to Janeen Kopale at janeen.kopale@wolterskluwer.com.  No phone calls please.

This ad has been viewed 879 times. It expires on 4/2/2019.

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