Retirement Relationship Manager III
Alerus Financial
in Minneapolis MN
Our growing organization is seeking talented professionals who are in search of a challenging and rewarding work environment! We are currently hiring a Retirement Relationship
Manager III in our Edina, MN office to establish & maintain relationships with assigned retirement plan clients in order to achieve or exceed client service & retention standards. Define & implement annual service plan for assigned clients,
introducing new features available, coordinating plan changes & other plan related topics, as necessary. Help foster a cohesive service team by directing workflow, supporting strong communication and displaying good judgment & leadership to ensure
the proper administration of all accounts. Coordinate & monitor workflow between departments to facilitate efficient operations & optimal client service. Assist Retirement Sales Consultants in sales process as requested & assist with new
business implementation process. (All usage of the term “client” refers to plan sponsor, advisor, broker, TPA). Essential Responsibilities: Job Function Number
1: Client Retention – 50% - Proactively manage assigned client relationships to achieve or exceed client service satisfaction and ARB retention standards.
- Define and implement
proactive client service plan for direct full service plans based on client tier to set/manage client plan objectives, suggesting changes where necessary.
- Engage client service team members for larger clients to complete education and investment
commitments.
- Proactively manage client service plan activity through use of Client Gateway.
- Identify and establish strong working relationship with client key decision makers/influencers.
- Maintain ongoing communication with client
to understand their goals/objectives and identify service concerns.
- Proactively and consistently present ARB value proposition.
- Actively assess client satisfaction to identify at-risk clients and work with manager to address
issues.
- Introduce clients to other ARB and bank services as appropriate to underscore the ARB full service value proposition.
- Proactively employ/share technical knowledge of and experience with ERISA and retirement plan administration with
clients and colleagues.
- Be an experienced source of information and guidance to peers, member of the client service team and other ARB staff.
- Apply advanced investment knowledge including understanding of markets, basic economic data, asset
classes, models, CIFS and target date funds.
- Be able to prepare and deliver non fiduciary and fiduciary level review; model and share investment knowledge with team members.
- Employ and share knowledge regarding fiduciary responsibilities
and best practices to peers, plan sponsors and investment committees.
- Proactively demonstrate ability to engage and interact with varying audience types including plan participants, plan sponsors, investment committees, and peer
groups.
- Display ability to present fluidly in any presentation context, especially RFP/Resale scenarios.
- Engage active listening and response skill set.
- Produce and review annual plan data with client.
- Conduct retention fee
analysis and recommend fee changes.
Job Function Number 2: Leadership and Engagement – 30% - Actively engage in the success of ARB and Alerus, promoting and supporting new
and ongoing initiatives with positive active team involvement resulting in a successful outcome.
- Enthusiastically embrace and model change amongst peers as a proven leader.
- Actively lead and/or participate in projects to improve
the products and services offered by ARB, including project groups tasked with developing enhanced procedures or policies.
- Offer suggestions and ideas to management and actively engage in or manage their development as assigned by
management.
- Maintain active reporting process to all interested parties on all projects where assigned a leadership role.
- Proactively initiate interest in new or existing colleagues who can benefit from peer
support.
- Coach/mentor/develop team members as opportunities occur to provide assistance for the benefit of the other team members, clients and ARB.
Job Function Number 3: Teamwork and
Communication – 20% - Maintain positive relationships with internal and external customers while providing quality service.
- Take responsibility for service team communication and workflow; maintain excellent and timely
communication among all involved parties.
- Resolve workflow issues on team and address issues that cross department lines, using judgment with respect to manager/management involvement and consideration of high level business impact and
application.
- Provide solutions to plan needs by working with administration and underwriting on outstanding issues and/or new features available due to recent legislation or product
enhancements.
Qualifications: - Bachelor degree in finance, economics, accounting, business administration or related field or equivalent combination of education and experience.
- Minimum five years related
experience in retirement plan recordkeeping/administration with knowledge of IRS and Department of Labor regulations.
- Proven experience working with corporate clients at the relationship management level.
- Advanced professional
designation(s) related to the qualified plan industry required.
- Proficient in PowerPoint, Excel, Word, use of laptop computer, projector, trio, and other office equipment.
Personal
Characteristics: - Demonstrated relational skills such as diplomacy, judgment, decision making, discretion, etc.
- Proven leadership skills demonstrated through active engagement with client service team and others in deployment of
client centric service plan.
- Initiative, creativity and energetic active engagement in all work responsibilities.
- Ability to multi-task, prioritize workflow of self and others and coordinate activity as an effective team member to
meet deadlines and make effective decisions under pressure.
- Established communication, presentation and organizational skills.
- Demonstrated professional business skills and demeanor.
- Demonstrated ability to identify and problem
solve complex situations. And apply judgment with respect to high level business impact and risk.
- Proven ability to work with detailed technical knowledge of all types of retirement plans.
Physical
Demands: (must be met with or without a reasonable accommodation) - Requires ability to travel based on locations of assigned client base.
- Requires the safe operation of a motor vehicle to perform the essential
functions of the job.
- The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- Requires the ability
to lift up to 50 pounds.
Alerus offers a challenging and rewarding work environment as well as competitive compensation and a comprehensive benefits package which includes health, dental, vision, paid time off & holidays, retirement
benefits, and more! Alerus is a customer-driven financial services company unlike any other. We are an independent, multibillion-dollar financial services organization serving customers across the country and around the world. We offer a broad array
of banking and wealth management products and services. Our knowledgeable staff assists our customers in identifying and attaining their financial goals. Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and
individuals with disabilities.
How to Apply
For more information regarding the responsibilities and qualifications for this opportunity or to apply, visit our website.
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It expires on 3/17/2019.
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