BenefitsLink logo
EmployeeBenefitsJobs logo
Search by state:
Search by zip code:
 
Search by job function:
Subscribe Now

“BenefitsLink continues to be the most valuable resource we have at the firm.”
-- An attorney subscriber
Featured Jobs
ERISA Attorney (NY)
Retirement Recordkeeping Specialist (IN)
Defined Contribution Pension Administrator (FL)
401(k) Administrator (CA, Telecommute)
Retirement Plan Administration Specialist (AL)
ERISA Attorney (MI)
DB / DC Administrator (CA, Telecommute)
Retirement Plan Sales Consultant (CA)
Retirement Plan Consultant (Telecommute)
Pension Administrator - Retirement Plans (NJ, PA)
Get the BenefitsLink appLinkedIn
Twitter
Facebook

Product Support Consultant

ftwilliam.com part of Wolters Kluwer Legal & Regulatory

in Madison WI / Telecommute

Basic Function

Provides support to external clients and internal teams on complex technical, regulatory, and product specific issues. ftwilliam.com offers software solutions that service all types of retirement and health plans, including defined contribution, defined benefit and welfare benefit plans. This Product Support Consultant provides remote technical, regulatory, and application support to customers primarily by phone and email, sometimes via remote system access. Demonstrates technical knowledge of product specialties and products, as well as governing regulations. Understands issues presented by clients and how they are related to products. Resolves unique or complex inquiries using technical, regulatory, and product knowledge.

Essential Duties and Responsibilities

ftwilliam.com provides software for retirement plan service providers (primarily TPAs--third party administrators). The Product Support Consultant must be able to see technical and regulatory changes through the eyes of the customer and provide practical product specific support. 

This Product Support Consultant position requires ERISA regulatory, technical, and product knowledge. This consultant focuses on assisting customers with technical product support queries on ftwilliam.com documents, forms and compliance products.  The Product Support Consultant works closely with ftwilliam.com's product owners to assist with new product enhancements.  The Product Support Consultant may also serve as one of FTW’s product owners.  As such, the Product Support Consultant will work with associates on the IT/Development, Legal/Documents, Product Support, Sales, and Training teams.

This position requires that the individual:

  • Assist customers with technical questions as they relate specifically to the products via phone and email
  • Assist customers with product software questions via phone and email
  • Assist the Senior Product Support Manager in ensuring the support needs of customers are being met

Other Duties

  • Performs other duties as assigned by supervisor.

Job Qualifications

Education: Four year College Degree or 5 years of industry experience

Experience:

  • Plan administration/past third-party administrative (TPA) experience required
  • Experience with ftwilliam.com products as a power user is strongly preferred, but not required
  • Regulatory and technical knowledge of qualified retirement plans required
  • Experience with other plans preferred but not required, including:
    • nonqualified plans (409a, 457(b), 457(f))
    • ESOPs
    • non-ERISA plans (governmental, 403(b) and church plans)
  • Willingness to learn about welfare benefit plans (wrap, POP, HRA, section 125 and section 132 plans)

Other Knowledge, Skills, Abilities or Certifications:

  • ASPPA or NIPA credentials preferred
  • Ability to communicate technical concepts
  • Good oral and written communication skills
  • Ability to effectively interact with business managers, support staff, and other document team members
  • Ability to perform work independently with minimal supervision and to exercise sound, independent judgment and discretion
  • Ability to fulfill designated responsibilities
  • Proficiency in MS Office products such as Excel, Word, Outlook and other typical business software applications
  • Ability to manage multiple concurrent projects
  • Analytical and problem solving skills

Travel Requirements

  • Travel may be required to office (when located remotely) and industry conferences/seminars.Frequency to be determined, based on need
  • Adequate and appropriate home office environment

Physical Demands

  • Normal office environment

How to Apply

Qualified candidates should send resume and cover letter to george.b.smith@wolterskluwer.com. Please no phone calls.


This ad has been viewed 606 times. It expires on 2/2/2019.

Renew this job Edit this job Remail this job Delete this job Feature This Job

 
About Us

Testimonials

Privacy Policy

Post a Job

Advertise in the BenefitsLink Newsletters

Add Your Company to the Directory of Vendors and Software

Recommend a News Item, Press Release, Webcast or Conference

Contact Us

Payment Portal

© 2018 BenefitsLink.com, Inc.