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Client Transition Specialist

Pentegra Retirement Services

in NC / OH / SC / Telecommute

Job Summary:           Performs all tasks related to the onboarding of new TPA plans, including internal conversions; Oversee multiple client and advisor relationships in varying stages of the onboarding process; Act in a consultative capacity for new clients/advisors.  Preferably will be located in our Greenville, SC office.  Will consider Remote, Charlotte or Blacklick, OH for qualified candidates.

Responsibilities

Onboarding New & Takeover Plans

  • Confirm / request most plan data and confirm fees
  • PensionPro system setup – including requesting missing plan and client data.  Enter plan information, contacts, employee roles, investment information
  • Plan documents – schedule document call, apply for trust EIN, load executed documents to PensionPro, follow-up as necessary on signature pages. 
  • Census – request current census from client
  • RMDs – determine applicability
  • Platform/Recordkeeper Setup – includes recurring status calls, provide data needed and confirm fees for fee disclosure.  Coordinate preparation and mailing of enrollment kits, compile complete forms and forward to vendor.  Confirm vendor has provided contribution processing training. 
  • Segregated or Pooled Investment Account setup for any plans using this type of investment.
  • Plan Asset Conversion from prior recordkeeper/custodian – prepare black out notice as needed, perform interim valuation, request participant loan information, monitor progress and keep interested parties updated. 
  • Salesforce Update – fees, actual assets converted, actual participant count
  • Billing System Setup – plan setup; plan fees setup
  • Plan Operation/Educations Calls for 3(16) Plans
  • 3(16) Mailings – initial enrollment and notice mailing to participants; additional necessary mailings while plan remains in client transition.

Internal Conversions & Plan Changes

  • Perform all aspects of internal conversions and changes that involve product or service changes. 

Requirements:

  • Bachelor’s Degree - Math, Accounting or Business major preferred
  • 2 - 4 year’s relevant experience, including advanced understanding of plan document provisions, basic retirement plan regulatory guidelines, and knowledge of investments used for employer-sponsored retirement plans
  • Strong computer & technical skills a must, including the ability to understand logic for various applications used, and the ability to manipulate and reconcile assets and records
  • Creative and collaborative problem resolution and ability to work effectively as part of a team
  • Must be able to multi-task in a fast-paced environment and meet all required conversion deadlines
  • Knowledge of Schwab SRT and/or SunGard Relius systems a plus

How to Apply

Please email resume and salary requirements to:  HR@pentegra.com


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