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401(k) Account Manager

BlueStar Retirement Services, Inc.

in Ponte Vedra Beach FL / Telecommute

BlueStar has an immediate opening for an Account Manager in our Client Services department. Our Client Relations Specialists work closely with our plan sponsors to create a WOW! experience for every client. 

Key areas of responsibility:

  • Manage and resolve sponsor requests and questions about day-to-day operations of the plan.
  • Assist sponsors with web login and reporting problems.
  • Resolve change requests, such as service agreement changes, contact changes, ACH and other payroll-related changes,etc.
  • Prepare and draft participant-level and plan-level campaigns and materials.
  • Schedule and host existing client webinars and enrollment meetings.
  • Act in an overflow capacity for the Participant Services call center.


  • 3+ years of retirement industry experience
  • Bachelor's degree, or equivalent experience
  • Excellent verbal and written communication skills
  • Excellent word processing and Excel skills

Characteristics of a Successful Candidate:

  • Commitment to guaranteeing an exceptional client experience
  • High degree of empathy and service orientation
  • Ability and desire to get the details right
  • Belief that technology can help us work better, faster, and smarter
  • Ability and desire to think outside the box for new, creative solutions
  • Willingness to work within existing procedures to ensure accurate controls
  • Willingness to adapt and continuously change to meet new situations and to enhance our service offering
  • Commitment to life-long learning
  • Ability to meet deadlines; strong sense of urgency
  • Team Player
  • Ability to work independently and "own" each task

We are located in beautiful Ponte Vedra Beach, FL. Telecommuting will be considered for candidates with sufficient qualification and experience.

We offer a very competitive compensation and benefits package and enjoy a casual work environment. We provide support for continuing education and encourage our employees to obtain additional skills and designations. Come join our team!

No headhunters please!

How to Apply

Qualified candidates should email their resume and salary requirements to

This ad has been viewed 1365 times. It expires on 10/19/2018.

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