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Retirement Analyst

DC Retirement Board

in Washington DC

DC Retirement Board

ABOUT THE D.C. RETIREMENT BOARD

The District of Columbia Retirement Board is an independent agency of the District of Columbia Government.  Our mission is to manage and control the assets of the D.C. Police Officers' and Firefighters' Retirement Plan and the D.C. Teachers' Retirement Plans as well as to administer benefits for the members of the plans.

POSITION SUMMARY

The District of Columbia Retirement Board (“DCRB”) is seeking a Retirement Analyst to calculate and process various retirement benefits for Plan members of the Police/Firefighters’ and Teachers’ Retirement Plans and their survivors. Primary responsibilities of the Retirement Analyst include calculating retirement estimates, recalculations, and death benefits. The Retirement Analyst is responsible managing an assigned caseload each pay period to ensure payments are made within the first sixty-day period of receiving a member’s request for benefits and supporting documentation. The incumbent may support the training for new and existing staff within the Benefits department, provide back-up support to the Lead Analyst during payroll close, and be responsible for resolving complex error corrections. 

The Retirement Analyst role requires an in-depth knowledge of the System to Administer Retirement (STAR) or a comparable pension/payroll system to administer defined benefit plans.

PRIMARY RESPONSIBILITIES

  1. Confirms eligibility to receive benefits and verifies data for estimates of benefit calculations, and maintains consistent and effective communication with agency stakeholders (MPD, FEM, DCPS), OPRS, etc. to obtain and evaluate required data.
  2. Processes new retirees, survivors, and beneficiaries (one-time payments) onto the annuity payroll.
  3. Creates the monthly annuity payroll for processing of payments, makes adjustments, and checks exceptions to the annuity payroll.
  4. Obtains and retains historical knowledge of plans and operating procedures required to perform recalculations of benefits where survivors/beneficiaries are to receive benefits, and when a retiree/survivor has been reinstated to the payroll.
  5. Provides retirement estimates and other retirement-related calculations.
  6. Maintains in-depth understanding of the provisions of health benefits plans and life insurance coverages for retired members and their eligible survivors.
  7. Uses electronic tools (FileNet, PeopleSoft, STAR, Legacy systems, and/or the future Pension Administration System) to perform research of member information.
  8. As assigned, handles complex retirement cases and special project cases to ensure timely processing of the annuity payroll.
  9. May serve as the backup to the Lead Analyst and trouble shoots any issue that requires resolution to close payroll, ensuring all information is error free.
  10. May assist the Manager in providing support documentation and operations/procedural instruction reminders to new and current staff members.
  11. Verifies that pension benefit applications are complete and accompanied by required documentation, and refers incomplete application matters to agency (DCPS, MPD, FEMS) personnel to obtain required information/documentation for further investigation.

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of defined benefit retirement plans.
  • Ability to accurately enter and manage sensitive member data and manage the confidentiality of employee’s paper records.
  • Functions with high level of attention to detail.
  • Proficiency in math and analytical skills.
  • High level of verbal and written communication skills.
  • Proficient in computer applications (Microsoft Office, internet navigation, e-mails).
  • Ability to perform calculations in Excel; and
  • Ability to create templates and form letters, and edit and proof content in Word.
  • Ability to problem-solve and prioritize tasks.
  • Ability to apply knowledge of the Plans and the retirement process to extract required information and respond succinctly to questions from members, internal/external DCRB staff, and external stakeholders.
  • In-depth knowledge of the System to Administer Retirement (STAR) system, to make correction, assists analysts when they are experiencing trouble when working with the system.
  • Ability to independently identify solutions to issues prior to presenting them to management or handing off to the Lead Analyst.
  • Ability to effectively communicate information and ideas, both verbally and in writing.

BEHAVIORAL COMPETENCIES

Communication and Critical Thinking

  • Flexibility and creativity in approach to accomplishing assignments.
  • Actively shares business knowledge with supervisors and colleagues.
  • Demonstrates a pro-active attitude in working with the Quality, Compliance, and Projects (QCP) unit on case research. In addition;
    • Partners with other DCRB Benefits Administration staff to resolve issues or obtain supplemental information; and.
    • Gathers and validates appropriate data and information and identifies areas that need further research; follows through to resolution.
  • Demonstrates concern and compassion for all members and/or their survivors’ needs by providing excellent customer service.
  • Is diligent in maintaining auditable records and appropriate documentation of all levels of member interactions.
  • Ensures currency of knowledge regarding policies and procedures related to the administration of the Police/ Firefighters’ and Teachers’ Retirement Plans.
  • Applies reading, writing, speaking, and listening skills to ensure comprehensive understanding of information presented to/from management, members, and peers.

Benefits Administration

  • Ensures thoroughness when processing payments from the Police/Firefighters’ and Teachers’ retirement funds across a wide array of cases, including: for normal retirement, retroactive payment, disability retirement, early or deferred retirement; survivors and beneficiary/estate payments; active member death benefits, surviving spouse applications; QDROs; garnishments; reinstatements; recalculations. 
  • Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction to our members. The Retirement Analyst delivers this satisfaction by:
    • Performing benefit calculations in accordance with documented processes and procedures.
    • Processing postretirement benefit changes such as Post-56 military service, garnishments, and adjustments to gross benefits.
    • Processing updates for health and life insurance enrollment and changes.
    • Processing annual cost-of-living adjustments (COLAs).
    • Recalculating survivor/ child survivor annuities.  
    • Verifying cases processed prior to finalizing to ensure process standards are met.

QUALIFICATIONS

  • Bachelor’s degree in Business Administration, Human Resources, or equivalent work experience.
  • Retirement Plans Associate (RPA) or other relevant retirement benefits certificate desired.
  • Four to five years of pension/benefits administration experience.
  • One or more years of using retirement systems experience preferred.
  • Working knowledge of Microsoft Office Suite software, particularly Excel.

WORKING CONDITIONS

  • Normal office environment.
  • Must work during peak cycles of each business process (payroll close, Teacher spikes in retirement/termination, etc.).
  • Work hours are 8:30 am – 5:00 pm.

COMPENSATION LEVEL:        DCRB Grade 6

This job description indicates the general nature and level of work being performed by employees in this job.  It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job.  Incumbents may be asked to perform other duties as required.

How to Apply

HOW TO APPLY:                  

Applicants must submit a completed DC2000 Employment Application form, letter of interest discussing eligibility and qualifications, and resume.  The DC2000 Employment Application is available as a fillable file document on the “Working at DCRB” page on DCRB’s website.  You may view the page here: http://dcrb.dc.gov/service/working-dcrb

All educational and experience requirements used to determine eligibility for this position must be officially verified at the time of appointment.  No offer of employment will be deemed fulfilled without such verification(s).

WHERE TO APPLY:                      

Via Facsimile: (202) 343-3302, Attention: HR Director

Via Email: dcrb.vacancies@dc.gov

NOTE:  It is imperative that all information on the DC2000, resume and supporting documents be both accurate and truthful and is subject to verification.  Misrepresentations of any kind may be grounds for disqualification for this position or termination.


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