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Director of 401(k) Operations

Sentry Insurance

in Stevens Point WI

Sentry Insurance


At Sentry, our in-it-to-win-it mentality helps us deliver long-term results. And we need leaders who have this same mentality, to help our teams stay on track and remain successful, while satisfying our customers’ expectations. We’re looking to hire a proven leader to provide direction and strategic vision to our 401(k) department, in a Director of 401(k) Operations position. This position will be located in Stevens Point, WI, so relocation is needed if out of the area.

What you'll do

This individual will be responsible for developing a customer-centric culture while delivering exceptional customer service to employers, plan sponsors, plan participants, and Sentry associates. It’ll be important to execute 401(k) business objectives, while adhering to federal and state regulations. Below are more duties of this role: 

  • Manage and provide technical direction on many aspects of participant recordkeeping, plan administration, compliance, and general reporting for customers including the sales operations, other 401(k) and Sentry departments, collection agencies, claims, and attorneys for the 401(k) areas.  
  • Function as a strategic partner with significant responsibility to organize work to achieve goals for the business unit. 
  • Oversee management as they implement and execute strategies within their teams.
  • Proactively analyze, recommend, initiate, and communicate programs and processes that promote the achievement of cost efficiencies and profitable premium growth.
  • Research and evaluate the 401(k) industry/market for opportunities to drive growth and make recommendations on changes to processes and procedures to ensure Sentry’s competitive position.  
  • Drive the selection, utilization and enhancements of systems that will streamline, simplify and build a best in class customer experience, while collaborating with Information Technology and vendors. 
  • Develop long and short range strategic plans that promote continued sustainable business unit growth, profitability and continually improve the value of the overall customer experience.

What it takes

  • Bachelor’s Degree or equivalent work experience.
  • 8 or more years of related work experience.
  • Previous experience working in 401(k) operations with emphasis in customer service, plan services administration, and/or compliance.
  • Previous successful management experience to select, develop, and motivate staff.
  • Ability to react to Commercial Lines needs with creative and agile actions to support customers, profitable growth and expense control.
  • 401(k) credentials from ASPPA, NAPA, CEBS or similar a plus.

What you'll receive

Sentry's excellent benefits package is designed to meet today's most important needs.  Benefits for full-time Sentry Insurance employees include:

  • Competitive Compensation
  • Relocation available dependent on location of candidate.
  • Group Medical, Dental, Vision and Life
  • 401 (K) plan with a dollar-for-dollar match on your first eight percent
  • Comprehensive paid training
  • Generous Paid-Time Off Plan
  • Pretax Dependent Care and Health Expense Reimbursement Accounts

How to Apply

Sentry Insurance has an online employment application. In order to complete it, you need to apply for a specific position. We ask that you apply for one position at a time with us; so if you are interested in several positions, please determine the position in which you are most interested and apply for that position first. If you are not selected for your first choice, we invite you to apply for the next job in which you are interested.

If this is the first time you have applied for a position at Sentry, you will be asked to register. Returning applicants will only need to provide their email address and password. 

This ad has been viewed 802 times. It expires on 8/24/2018.

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