At PNC, our people are our greatest differentiator and competitive advantage in the
markets we serve. We are all united in delivering the best experience for our customers. As a Client Solution Advisor within PNC’s Retirement Solutions organization, you will be based in Pittsburgh, PA.
Implements complex new products and services for clients. Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management. May maintain client-specific procedures.
Provides sales or consultative support to prospects or clients in select deals.
Leverages knowledge of industry and PNC products/solutions to identify outside sales opportunities. Consults with clients and service partners to gather and utilize
data to establish or update client specific information for products/services. Acts a project manager and coordinates the implementation work done by others.
Analyzes, assesses and documents client requirements. May identify customization needs,
and work with service partners to decision/implement. Manages multiple complex implementations simultaneously, facilitates/coordinates internal and external stakeholder meetings, creates and maintains project documentation, and creates/delivers reporting
Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client. Identifies and drives development of necessary solutions. Ensures positive ongoing
Serves as team subject matter expert. Coaches staff, Sales, and/or client when needed. Leads team communications and meetings, performs workflow coordination, and participates in special projects and initiatives. May develop and
maintain training materials and provide training to service partners and clients.
Preferences / Skills
Bachelor’s Degree required; Juris Doctor preferred
Understanding of legal and fiduciary
Knowledge of ERISA; experience in employee benefits
Excellent research and problem solving skills coupled with excellent communication and interpersonal skills
Ability to analyze, comprehend and interpret legal and
Demonstrated attention to detail, ability to process information with high levels of accuracy
Required Education and Experience
Roles at this level typically require a university / college
degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
PNC provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected by law.
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