The Defined Benefit Administration Client Service Manager supervises a team of benefit professionals responsible for
the calculation and payment of pension benefits for clients who outsource pension administration to Milliman. The Client Service Manager monitors administrative processes and procedures to ensure accuracy, timeliness and measurable performance of ongoing
administration to ensure that contractual obligations under the service agreements are met. Additionally, the Client Service Manager is responsible for the development and training of staff members.
The Client Service Manager will interact with their
team and with other Milliman teams (possibly across office locations) with a heavy amount of interaction with the clients. A small amount of travel can be anticipated.
The Client Service Manager works under general supervision of the Senior Client
Service Manager while exercising a great deal of initiative and independent judgment in the performance of any assigned task or responsibility.
RESPONSIBILITIES OF THE POSITION
Serve as a subject matter expert on the
client’s plans and administrative procedures
Provide oversight on the defined benefit administration process to include calculation and paperwork review for accuracy and adherence to plan procedures and provisions to ensure that service level
commitments are being maintained by the team
Manage team resources and priorities to manage workload, escalating issues as necessary
Review changes and additions to pensioner payments
Monitor progress of daily tasks
the team receives continuous training and development
Develop performance standards for team members and perform reviews as required; support standards through daily direction, coaching and counseling
Take an active role in pursuing
Ensure final work products are of high quality and provided in a timely fashion
Review, maintain, and improve administrative procedures, defining best practices
Identify, analyze, and assist in executing process
Assist with creating system development requirements for current and future client needs
Interface with plan sponsor representatives concerning ongoing administration services
Provide assistance to the Milliman
marketing group with the RFP process when requested
Maintain effective relationships with client contacts and internal managers
Coordinate with implementation team to achieve successful plan conversions
EXPERIENCE AND SKILLS
Bachelors Degree in Mathematics, Statistics or any other analytical field
6+ years of defined benefit plan administration experience with 2+ years of client service management experience (consulting
environment strongly preferred)
Understanding of regulatory aspects of defined benefit plan administration such as 415 benefits limits, 401(a)(17) limits, minimum required distributions, nonqualified plans and other defined benefit regulatory
issues involving ERISA and IRS Revenue Rulings
Qualified Pension Administrator (QPA) designation from the American Society of Pension Professionals & Actuaries (ASPPA),
Strong analytical and mathematical skills, with an emphasis on the
Strong organizational skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast paced environment
Strong verbal and written communication skills, with an emphasis on customer
Ability to solve problems efficiently while being innovative and creative
Exposure to pension actuarial valuation experience and defined benefit administration system experience
Strong project management skills
Proficient in the use of Microsoft Windows and Microsoft Office suite (Word and Excel)
Experience with Microsoft Access and/or SQL Enterprise Manager a plus
Willingness to work
Must demonstrate Milliman’s core values which include:
Integrity - Must be honest, fair, active listener, open communicator and accountable.
Teamwork - Work
cooperatively and treat clients and coworkers with respect and dignity while valuing individual differences, encouraging new ideas and sharing information.
Commitment to excellence - Demonstrate commitment to being creative, innovative, flexible
and adaptable, focusing on quality solutions, continually improving and being a winner.
A competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The firm
offers an outstanding and comprehensive benefits package.
Milliman employs more than 3,400 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance.
For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today Milliman is one of the nation’s most highly regarded providers of retirement plan services to the full spectrum of business,
financial, government and union organizations.
Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal
Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic
information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal
veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or
reasonable accommodation with the job application process, please contact the HR department.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities