Our growing organization is seeking talented professionals who are in search of a challenging and rewarding work environment! We are
currently hiring a COBRA Eligibility Account Administrator in our Edina, MN responsible for administering COBRA / Eligibility services to participants and brokers. This person will exhibit great customer service skills, with strong attention to detail.
This person will be responsible to learn and understand COBRA / Eligibility and will field participant and broker calls and emails, working in a fast paced environment.
JOB FUNCTION NUMBER 1: Client / Broker Service - 85%
participant calls and emails, responding to inquiries regarding letters, premium payments, discontinuation of benefits, dependent and coverage changes.
Provide technical support to participants, including use of the COBRA software for processing
Process daily employer files with employee changes, accurately processing information which results in Qualifying Event driven letters
Assisting with daily departmental work volume
Assist with monthly files and
month end reports
Manage online eligibility which includes enrollments, terminations and all changes
JOB FUNCTION NUMBER 2: Annual Rate Updates- 10%
Assist the COBRA team members in the annual rate updating process, ensuring
that, all rates, which are timely received from the brokers and customers, are updated to the COBRA software. This is an intensive 3 month process
JOB FUNCTION NUMBER 3: Alerus / Department Support and Teamwork –
Participate in meetings for the company, department and administration unit.
Foster a positive work environment and support co-workers in achievement of departmental goals.
Treat all co-workers with professionalism and
Recognize and celebrate individual / team accomplishments.
Alerus offers a challenging and rewarding work environment as well as competitive compensation and a comprehensive benefits package which includes health, dental,
vision, paid time off & holidays, retirement benefits, and more!
Alerus is a customer-driven financial services company unlike any other. We are an independent, multibillion-dollar financial services organization serving customers across the
country and around the world. We offer a broad array of banking and wealth management products and services. Our knowledgeable staff assists our customers in identifying and attaining their financial goals.
Alerus Financial is an Equal
Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
How to Apply
For more information regarding the responsibilities and qualifications for this opportunity or to apply, visit our website at www.alerus.com/about-us/careers/employment. Go to “View
Jobs” and then select the position titled “COBRA Eligibility Account Administrator”.
We look forward to reviewing your application and thank you for your interest in Alerus Financial!