The Implementation Support Analyst (ISA) is the core level back office conversions role. The incumbent will be responsible for all aspects of establishing plan set up, asset and data transfer
as it relates to the primary recordkeeping system and its ancillary systems as well as products and services and payroll interface for the on-boarding of RPS full service defined contribution and non-qualified plans. This position will coordinate all
plan and participant services for new clients as well as existing clients with merger and acquisition needs.
Manages the technical aspects of multiple plans of varying size and
complexity in the set-up of the record keeping system for qualified plans in OMNI. The ISA will be expected to become proficient in plan set-up for non-qualified plans in McCamish also. Ensures all components of plan set- up align with the plan
document, plan specifications, source approval and fund approval forms. Manages the technical aspects of multiple plans of varying size and complexity in the set-up of ancillary systems; in addition to preparing client documentation for participant
transaction and plan services. Ensures all components of participant and plan services, and documentation align with the plan specifications. Uses high level business, product and system knowledge to ensure that plans are in line with TRP best
practices. The ISA is expected to become proficient in some (but not all) advanced complexity plan features such as Brokerage, Diversified Portfolios, Custom Funds or Company Stock.
Coordinates and oversight of the data and asset transfer
from the prior record keeper/trustee. Responsible for determining and executing the investment of plan assets. Responsible for resolving out of balance conditions relating to participant records and assets, and that all required participant data is
received in order to ensure a seamless transition to OMNI or McCamish. Responsible for reviewing and approving the necessary plan sponsor documentation for the Asset & Loan Conversion Authorization. Serves as primary contact for prior
record keeper. The ISA may be involved in more complex asset transfers that include brokerage or company stock.
Identifies activities, dependencies, and deliverables in order to manage the requirements for payroll and demographic transmissions
including inbound and outbound files. Coordinates and leads payroll related interactions with the plan sponsor’s payroll provider for the participant data requirements needed to establish the on-going administration of the plan. Reviews
requirements for multiple projects, ensures that documentation is consistent and falls within the standards of the solution delivery methodology. Partners with GBS on the completion, review and approval of business requirements for OMNI and McCamish.
Responsible for analyzing the test and live data as well as problem resolution as needed. Serves as primary contact for payroll provider.
Works closely with the internal partners to understanding the requirement and development phases,
problems and opportunities as well as to communicate ideas, strategies and solutions. Works with cross functional teams to ensure a seamless transition and high client satisfaction. Builds relationships and open communication with business
partners to ensure all conversion activities are completed timely and accurately. The ISA may participate in smaller scale projects to improve processes or quality within the group.
Continues to educate self on business to continue to
create efficiencies and/or mitigate risk via people/process/technology changes for the business. Identifies opportunities to improve current processes and act as a champion to change within the conversion group. May provide coaching, mentoring
and guidance to peers and less experienced associates within the Group and internal stakeholder team. Performs quality review on the work of other team members as
3-5 Years of Retirement Plan Recordkeeping experience
Broad and Deep understanding of the Conversion process and systems
retirement industry and product/service knowledge
Knowledge of the various T. Rowe Price products and services, both qualified and non-qualified
Demonstrated Technical and Functional expertise
Critical Thinking, Analytical and
Problem Solving skills
Strong written and verbal communication skills
Process oriented, logical thinker and shows strong attention to detail
Time management, prioritization, organization and planning skills
Bachelor’s Degree and 2 years of related work experience, or Associate degree and 4 years related work experience, or High School diploma/equivalent and 6 years related work experience