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Customer Service Representative (Temporary)

University of California Office of the President

in Oakland CA

The University of California Office of the President operates an in-house temporary program called TOPS (Temporary Office of the President Staffing), which seeks skilled customer service representatives. TOPS employees provide temporary assistance to UCOP departments to complete special projects, fill in for employees on vacation or other leave, or provide coverage during open recruitment periods. Hourly rates and duties vary depending on the classification of positions. Assignments range in length from one day to two years. The TOPS program is an excellent opportunity to gain valuable UC experience.

The Customer Service Center is responsible for providing counseling, financial education and problem resolution to active, inactive, and retired University employees. It provides information on the opportunities available through participation in the various UC Benefit plans and explains how these may be integrated with an individual's total financial and retirement program. It responds to questions, complaints and requests for information by employees, Benefit Representatives, retirees and survivors providing up to date, pertinent benefit information and by addressing tax and financial issues. The Unit also responds to annuitant inquiries and concerns regarding their UC group health insurance.

Under direction of the Manager, Customer Service, position has continuing University-wide responsibility for the interpretation and analysis of laws, rules and regulations affecting all aspects of benefit programs. Scope of knowledge includes UC Retirement Plan and its components: retirement, death, disability and survivor benefits; UC retirement options; the Tax-Deferred 403(b) Plan and Defined Contribution Plan Pre-Tax and After-Tax accounts, as well as other Savings Program investment opportunities. Position requires constant attention to changing Federal and State tax / benefit / pension legislation as well as University Benefit Programs policy and contract changes.

This is a temporary, project-based position that will have a completion date of 2/28/18.

Requisition Number: 20170383

Appointment Type: Staff - Floater (TOPS)
Personnel Program: PSS-Covered
Work Hours: Monday-Friday, 8:00am-5:00pm
Percentage of Time: 100
Organizational Area: Chief Operating Officer - UCOP Operations - UCOP Human Resources
Location: Oakland, CA
Posting Salary: $22.62-$23.68/hour

About us

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world.

The University of California is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.

How to Apply

For complete job description and application instructions, visit:

This ad has been viewed 839 times. It expires on 11/6/2017.

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