Our growing organization is seeking talented professionals who are in search of a challenging and rewarding work environment! We are currently hiring a Retirement Call Center Supervisor in our Arden Hills or Albert Lea, MN office to oversee a team of
Retirement Call Center representatives. Help foster a cohesive team by directing workflow, supporting strong communication and displaying proper judgment and leadership to ensure our Call Center standards are met. Handle escalated calls from participants
as well as internal questions quickly and professionally.
JOB FUNCTION NUMBER 1: Supervision of the Call Center teams (90%)
Ensure team standards are met.
Answer appropriate call volume, including escalated calls
Supervise staff, including; time off, performance reviews, regular one on ones, work with manager on performance issues
Implement efficiencies to streamline processes.
Monitor individual performance, including quality control and
feedback to ensure consistency across the team.
Work with manager to plan and direct staff functions.
JOB FUNCTION NUMBER 2: Teamwork and communication (10%)
Answer questions from staff and clients related to all areas of
the Call Center
Develop and maintain positive working relationships and open lines of communication with clients and staff.
Serve as a positive role model for peers
Alerus offers a challenging and rewarding work environment as
well as competitive compensation and a comprehensive benefits package which includes health, dental, vision, paid time off & holidays, retirement benefits, and more!
Alerus is a customer-driven financial services company unlike any other. We
are an independent, multibillion-dollar financial services organization serving customers across the country and around the world. We offer a broad array of banking and wealth management products and services. Our knowledgeable staff assists our customers
in identifying and attaining their financial goals.
Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
How to Apply
For more information regarding the responsibilities and qualifications for this opportunity or to apply, visit our website at www.alerus.com/about-us/careers/employment. Go to “View
Jobs” and then select the position titled “Retirement Call Center Supervisor”.
We look forward to reviewing your application and thank you for your interest in Alerus Financial!