The Client Service Associate will be responsible for working in a team environment, completing assigned tasks, managing workflow, retaining information and building knowledge in the field. As knowledge about the field increases, responsibilities and
tasks will grow, up to and including responsibility of providing all aspects of plan administration to assigned clients.
RESPONSIBILITIES OF THE POSITION
Gain and develop thorough understanding of applicable IRS
regulations as they apply to nonqualified deferred compensation plans, SERP, 457(f) and 401(k) Restoration Plans.
Gain thorough understanding and maintain current knowledge of applicable 409A regulations.
Gain and develop skills necessary
to interpret the plan document and regulations applicable to administering nonqualified retirement plans.
Gain and develop proficiency in industry software applications, databases and spreadsheets.
Data input and processing of plan
Daily reconciliation of Plan Accounting to Trust Assets
Gain and develop full understanding of clients and their plans. Develop in-depth understanding of each client’s sensitivities, plan design and needs and
objectives with respect to their benefit plans.
Manage day-to-day client relationships for assigned clients.
Proactively manage accounts by setting appropriate expectations.
Address all issues brought to Milliman by plan sponsors
and external partners in a timely and professional manner.
Respond to client and participant inquiries, resolve service issues and demonstrate a proactive solution-based approach to enhance client relations.
Monitor plan parameters and
administrative operations to ensure compliance with plan document provisions, as well as applicable governmental rules and regulations.
Work with clients to "clean" census data. Monitor data issues on a timely basis.
enrollment functions including preparation of participant communication materials and managing timelines to ensure compliance with 409A regulations.
Calculate and/or allocate employer contributions, match, match true ups, etc.
scheduled distributions for the plan. Process distributions and communicate with plan participants as needed.
Deliver the highest quality of service to clients, associates and management.
Demonstrate professional conduct within the team
and with the internal and external partners.
Respond to internal and external partners in a timely and professional manner.
Proactively communicate with all key stakeholders.
Bachelor’s degree in Accounting, Finance or Math; or in Business Administration with an emphasis in Accounting and Finance, or other degree or work experience that
requires similar skill set will be considered.
Works well within a team environment and takes ownership of personal work product.
Proficiency in Microsoft Office Suite.
Attention to detail.
Excellent problem solving
Strong communication skills (both written and verbal).
Able to productively respond to change.
Excellent organization and time management skills.
demonstrate Milliman’s core values which include:
Integrity; Must be honest, fair, active listener, open communicator and accountable.
Teamwork; Work cooperatively and treat clients and coworkers with respect and dignity while
valuing individual differences, encouraging new ideas and sharing information.
Commitment to excellence; demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, continually improving and being a
Milliman offers a competitive base salary and an outstanding and comprehensive benefits package.
Milliman employs more than 3,300 people working in employee
benefits, healthcare, life insurance / financial services, and property and casualty insurance. For more than 60 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today Milliman is one of the
nation’s most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and union organizations.
Our company, with the full support of our Chief
Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job
titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a
disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other
characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.
Equal Opportunity Employer / Protected Veterans / Individuals
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation
information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the
contractor’s legal duty to furnish information.