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Health Practice Leader

The Segal Group

in CT / DC / GA / MA

 

 

Health Practice Leader – Locations: WDC, ATL, HRTF, or BOS

JOB ID# EAS0000000V

About Segal Group (Segal):

For nearly 80 years, Segal has been providing employee benefits, retirement plan investment advisory and human resources consulting for multiemployer trust funds, corporations and public sector organizations. Segal is an independent, privately and employee-owned firm with offices throughout the United States and in Canada. We are a smaller organization that provides a more intense and broader exposure for development purposes within a culture that is highly collegial and team-oriented. You will work with colleagues who are smart, professional, talented and...nice people. We offer a competitive pay and benefits package that includes a defined benefit and matching 401(k) retirement plans.

Position Summary: The Practice Leader is regional role that provides leadership and management to increase practice revenues in all applicable local/regional market sectors, expand the client base, enhance profitability, and ensure high productivity and work quality. Additionally, the Practice Leader is responsible for improving the practice by recommending new tools, methodologies, processes and strengthening the skills of practice staff.

Health Practice Leader for the following locations WDC, ATL, HRTF, or BOS.   

Essential Functions:

Business Development and Client Service

  • Conduct internal and external promotion and marketing efforts to expand the book of business, such as public speaking, strengthening internal relationships with Segal colleagues, and educating colleagues and clients on practice issues and services.
  • Directly support and ensure that the practice provides technical and other practice expertise to assist with the sales efforts of CRMs and Consultants (e.g., participating in proposal development, pricing, and client planning).
  • Ensure that the practice meets regional (and, where applicable, practice or client-specific) realization rate objectives for recurring and non-recurring projects, to continuously improve the relationship of revenues to payroll, and support business development and profitability objectives.
  • Collaborate with Client Relationship Managers and Consultants to identify and initiate projects.
  • Keep up-to-date on marketplace issues and trends, and competitor products and services, and disseminate this information to staff.  Serve as an internal organizational resource on broad range of practice issues.
  • Provide hands-on technical services to practice projects, based on expertise
  • May serve as primary consultant and Client Relationship Manager, or second to Client Relationship Manager on major clients, with responsibility for proposal development, fee structuring, project management, Team Leadership and management, expansion of work scope, review procedures, etc.

Practice Management and Quality Control

  • Manage and direct the effective use of staff, technology, and operating tools to ensure that practice achieves internal productivity goals (e.g., timeliness, error-free work, and cost-effectiveness / profitability).
  • Ensure that the practice staff are fully trained in and deploying all applicable methodologies and software systems in use at Segal, as well as in all relevant practice areas, and are technically trained on and applying all standardized approaches used in the practice.
  • Verify that all practice work is error-free, by ensuring that staff adhere to Company, actuarial and other industry quality control standards, and properly conduct and record all levels of quality review procedures.
  • Provide guidance and direction to practice staff on project approach and scope, work process, methodologies, and ongoing project issues.

Local Management and National Practice Participation     

  • Partner with regional leadership to develop business plans that fully reflect the array of practice services, products and capabilities.
  • Build and maintain region-wide cooperative partnerships and develop and manage practice team management to ensure efficient teamwork and to maximize productivity.
  • Build and maintain own and ensure practice staff expertise in assigned topic areas; serve as internal resource and teacher on topic, select curricula for staff development, and provide technical sales support on that topic area, to supplement general support for all practice topic areas.
  • Participate in national practice initiatives, committees, and periodic Company-wide meetings, focused on:
    • Analyzing new markets and industry trends to address emerging client requirements and service offerings and maximize new market opportunities;
    • Setting national practice standards and guidelines to provide Company-wide continuity;
    • Recommending practice-wide training and development programs to provide technical skills and specialized knowledge on emerging industry issues; and/or
    • Recommending internal operational and technological improvements to enhance productivity, strengthen quality control principles and procedures, and improve efficiency.

Decision-Making Responsibilities

Practice Leaders are expected to make decisions in all or some of the following areas:   

  • Project approach and methodology (e.g., baseline assumptions) determinations as final arbiter.
  • Assessments of practice deliverables to ensure they are ready for client submission.
  • Staffing and performance management decisions with input from others
  • Practice team structure and responsibilities, in collaboration with the Regional Leader
  • Project design, management and assignment decisions, in collaboration with Client Relationship Managers, Regional Leaders and others.

Practice Leaders may provide input and participate in decision-making in the following areas:  

  • Salaries, bonuses, and promotions.
  • Office operational issues: financial business management, sales and marketing activities, staffing ratios.
  • Issues that cross practice areas
  • Decisions on project pricing and retention agreements, deliverables or process, or other actions that have direct impact on the client or call for collaborative decision-making with the Client Manager or the client.

Performance Measures

  • Increased revenue and realization rates for the practice overall, and, as appropriate, for individual clients with practice engagements or work components
  • Effective staff management, motivation and retention; including annual performance reviews, personal development plans, and goals and objectives for practice staff
  • Personal and overall billable hours for the practice
  • Containment of accounts receivable
  • Quality and timeliness of practice deliverables
  • Fostering the development of people as practice professionals

Skills Required:

  • Strong Leadership Skills
  • Effective Communication Skills
  • Work and time Management
  • Planning and organizing
  • Problem analysis and assessment / Decision makings skills
  • Delegation of authority and responsibility
  • Assertiveness
  • Integrity

Knowledge Required:

  • Knowledge of business development and client services
  • Knowledge of practice management and quality control
  • Computer skills and knowledge of office software packages

Previous Experience Required:

  • Sufficient years of experience within a consulting, other professional services and/or insurance company environment to be capable of stepping into the leadership and consulting aspects of the role as defined.
  • Demonstrated experience in managing a business unit and/or sizable client servicing team including financial/profitability and quality responsibilities.
  • Demonstrated experience and success in managing client relationships either on a primary or secondary basis.
  • Demonstrated experience and success at leading and/or participating in business development activities.
  • Large and/or complex project management experience.
  • Demonstrated success as a relationship builder/collaborator with effective communication

Education Level Required:

  • Bachelor Degree, Master’s Degree preferred

We welcome you to voluntarily self-identify (i.e., Ethnicity, Disabled, Veteran status): http://www.segalgroup.net/careers/applicant-voluntary-self-id-forms/#all

Affirmative Action / Diversity Inclusion at Segal:

At Segal, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. We also engage in good faith efforts to maintain an environment free from discrimination and harassment in strict compliance with applicable laws, and consider all qualified candidates for employment without regard to their race / ethnicity, national origin, color, religion, gender, sexual orientation, gender identity or expression, age, disability or medical condition, protected veteran or military status, criminal record history, marital status, or status in any group or class protected by applicable federal, state or local law. We also engage in affirmative action to employ and advance in employment qualified women, minorities, disabled individuals and protected veterans. Maintaining a diverse and inclusive workforce is a win/win, and provides Segal with the opportunity to leverage our top talent to provide innovative solutions to our clients.

How to Apply

If you wish to be considered for this position, please send your resume using this link:

https://segalco.taleo.net/careersection/segalextwgm1011/jobsearch.ftl?lang=en&portal=8100016024

Visit our web site.


This ad has been viewed 835 times. It expires on 10/9/2017.

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