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Health & Welfare Benefits Coordinator

Prominent Taft-Hartley Benefit Funds

in Astoria NY

Prominent Taft-Hartley benefit funds, located in Queens, NY, are currently seeking a Health & Welfare Benefits Coordinator. The Health & Welfare Benefits Coordinator has overall responsibility for processing routine health and welfare benefit inquiries and acting as customer service support to the Funds’ members, participants and beneficiaries regarding health and welfare eligibility, benefits and inquiry status. The successful candidate will work with all Health & Welfare Fund Department staff to ensure prompt and accurate delivery of benefits to members, participants and beneficiaries. He or she will demonstrate attention to detail, the ability to work independently and to resolve routine problems with minimal supervision.

General Duties:

  • Assist Health & Welfare Fund Manager in the day-to-day administration and processing of all health and welfare benefits including new applications as well as any benefit changes;
  • Educate, explain and answer member questions regarding all benefit programs;  
  • Complete initial set-up for health and welfare benefit applications and inquiries, including verifying prior inquiries, data entry, and generating acknowledgement letters;
  • Assist new members with the completion of enrollment forms and follow-up regarding outstanding information;
  • Provide written correspondence when application or supporting documentation is incomplete or denial of benefits is appropriate;
  • Research and resolve any discovered errors/discrepancies in a timely manner and escalate complex benefits issues/questions to the Health & Welfare Fund Manager;
  • Ensure that terminated benefits are cancelled on a timely basis and audit benefit enrollments/changes as required;
  • File and maintain inventory/copies of benefit information for timely distribution;
  • Manage COBRA benefits (enrollment, maintenance, changes and terminations);
  • Provide customer service support by responding to and documenting routine telephone and written inquiries;
  • Assist the Health & Welfare Fund Manager in handling information requests from the Funds’ Attorneys, Auditors, Vendors or Consultants as needed;
  • Perform administrative/clerical duties (typing, writing letters, filing, faxing, etc.) as well as other related duties and special projects as assigned; and
  • Provide back-up to the Health & Welfare Fund Department staff as required.

Minimum Qualifications:

  • High School Diploma required with a minimum of three (3) years of benefits coordination, human resources, business or other closely-related experience;
  • Knowledge of federal, state and local regulations and requirements;
  • Ability to read, analyze, and understand general plan materials, technical procedures, benefit plans and regulations;
  • Ability to write correspondence/letters and procedures;
  • Ability to successfully present information and respond to questions from various groups (Supervisors, Senior staff, Funds’ membership, etc.);
  • Strong verbal communication skills, telephone and written communication skills required;
  • Team player, task driven and detail oriented with strong data-entry skills;
  • Ability to type 35-45 WPM and comfortable with MS Suite computer software (Word, Excel, etc.);
  • Ability to sit for long periods of time operating a computer keyboard; and
  • Must be able to work Monday through Friday, 8:15 AM – 4:15 PM.

How to Apply

The Funds are an affirmative action employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability.

To apply, please send your resume and salary requirements to with the job code 0804HWBL. 

This ad has been viewed 979 times. It expires on 10/3/2017.

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