BenefitsLink logo
EmployeeBenefitsJobs logo
Search Jobs:
Search the News

Subscribe to Newsletters



Join 4,040 candidates ...
Get New Jobs by Email  
Get the BenefitsLink app for iPhone and iPadLinkedIn
Twitter
Facebook

Participant Service Representative

Professional Capital Services

in Philadelphia, PA

Principal Responsibilities 

  • Field inbound telephone inquiries regarding service related topics; utilize online tools to answer participant questions; accept and accurately process transactions including investment allocation changes, transfers, loans & PIN re-sets ; perform quality review of all transactions processed to verify accuracy; document all interactions using the firm’s contact management software.
  • Build and enhance relationships with retirement plan participants through effective issue resolution, professional and courteous exchanges, and plan provision education.
  • Take ownership of participant and plan related issues by researching account activity and interacting with various internal parties to resolve the issue; promptly follow up with participants via outbound telephone calls; follow through with internal parties via telephone calls and email as needed.

Required Qualifications 

  • Minimum 1 year of related call center experience in a professional, customer service environment
  • Demonstrated ability to communicate effectively and professionally
  • Experience handling customer questions and addressing customer issues
  • Strong organizational and time-management skills
  • Strong verbal and written communication skills
  • Ability to work effectively within a team environment
  • Flexibility to work overtime and varied shifts as requested 

Preferred Skills

  • 401k Qualified Retirement Plan knowledge strongly preferred
  • Bachelor’s Degree
  • Proficiency with Microsoft Office applications including Outlook, Word, & Excel
  • Bilingual (English & Spanish) preferred but not required

How to Apply

Qualified candidates should send resumes directly to hr@pcscapital.com


This ad has been viewed 308 times. It expires on 7/16/2017.

Renew this job Edit this job Remail this job Delete this job Feature This Job


Webmaster:

© 2017 BenefitsLink.com, Inc. / EmployeeBenefitsJobs.com
Privacy Policy