Do you like making someone’s day? Do you find satisfaction in helping others and solving problems? Do you
enjoy working with bright, supportive colleagues? If so, you might love working at ASC. Due to expansion in our Plan Document area, ASC is seeking a self-motivated pension professional to join a support team known for superior customer
service. The company places a high value on work-life balance and creating a positive, fun, and stable environment. Most staff have been with ASC for over 10 years, demonstrating the enjoyment they receive from being a part of the ASC
Job location may be telecommuting, or in our Los Angeles, CA or West Palm Beach, FL offices. Benefits include 37.5 hour work week, flexible hours, medical and dental insurance, 401(k) and 125 plans, vacation/sick time, continuing
education/conference attendance, and home office costs. Travel may be required a few times a year.
Your role would be to support our many users of the ASC DGEM Plan Document system. This support includes both working with our clients and
our software development team.
Support our existing clients in their continued use of the system (phone, web, email). This includes troubleshooting and implementing software enhancements.
Work with our document drafters and the
software development team to create the logic necessary to draft and update various checklists (including validations), forms and notices that the system generates (e.g. SPDs, Safe Harbor notices…).
Help to on-board new clients via
materials and training. This includes updating training materials, including webcasts, video series, user guides, online Help and FAQs.
Work with our attorneys to answer document interpretation questions when they arise.
Work with our
existing staff to respond to our clients that request consulting services via Silver Support and other requests.
Work with our established sales and marketing team to grow the business
Complete various other tasks and projects as
Knowledge and Skills needed:
Excellent customer service mindset – focused on helping and teaching
Exceptional organizational and time-management skills, with the ability to work independently and meet
Excellent writing and communication
ASC Plan Document/DGEM system experience is preferred, but experience with other Plan Documents/system will be considered.
Enjoy analysis and problem-solving
researching questions requiring document interpretation
Comfort with software and the ability to apply new technology
Industry knowledge - Professional designations (e.g. ASPPA, NIPA) are valued
Patience and a sense of humor are
vital to being a part of the ASC support team!