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ASC Plan Document Support Specialist

Actuarial Systems Corporation

in Sylmar, CA / FL / Telecommute

 

 

Do you like making someone’s day? Do you find satisfaction in helping others and solving problems? Do you enjoy working with bright, supportive colleagues?  If so, you might love working at ASC.   Due to expansion in our Plan Document area, ASC is seeking a self-motivated pension professional to join a support team known for superior customer service.   The company places a high value on work-life balance and creating a positive, fun, and stable environment.  Most staff have been with ASC for over 10 years, demonstrating the enjoyment they receive from being a part of the ASC team. 

Job location may be telecommuting, or in our Los Angeles, CA or West Palm Beach, FL offices.  Benefits include 37.5 hour work week, flexible hours, medical and dental insurance, 401(k) and 125 plans, vacation/sick time, continuing education/conference attendance, and home office costs.  Travel may be required a few times a year.

Your role would be to support our many users of the ASC DGEM Plan Document system.  This support includes both working with our clients and our software development team.

  • Support our existing clients in their continued use of the system (phone, web, email).  This includes troubleshooting and implementing software enhancements.
  • Work with our document drafters and the software development team to create the logic necessary to draft and update various checklists (including validations), forms and notices that the system generates (e.g. SPDs, Safe Harbor notices…).
  • Help to on-board new clients via materials and training. This includes updating training materials, including webcasts, video series, user guides, online Help and FAQs.
  • Work with our attorneys to answer document interpretation questions when they arise.
  • Work with our existing staff to respond to our clients that request consulting services via Silver Support and other requests. 
  • Work with our established sales and marketing team to grow the business
  • Complete various other tasks and projects as assigned

Knowledge and Skills needed:

  • Excellent customer service mindset – focused on helping and teaching
  • Exceptional organizational and time-management skills, with the ability to work independently and meet deadlines
  • Excellent writing and communication
  • ASC Plan Document/DGEM system experience is preferred, but experience with other Plan Documents/system will be considered.
  • Enjoy analysis and problem-solving
  • Comfortable with researching questions requiring document interpretation
  • Comfort with software and the ability to apply new technology
  • Industry knowledge - Professional designations (e.g. ASPPA, NIPA) are valued
  • Patience and a sense of humor are vital to being a part of the ASC support team!

How to Apply

If you think you might enjoy this role, send your resume to jobs@asc-net.com.

Visit our web site.


This ad has been viewed 519 times. It expires on 6/17/2017.

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