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Health & Welfare Department Manager

MidAmerica Administrative & Retirement Solutions

in Lakeland, FL





The Health and Welfare Manager is integral to MidAmerica’s success with Distribution Partner, Client and Participant satisfaction. The Health and Welfare Manager will lead a team responsible for the accurate and timely claims administration of Health and Welfare benefit plan structures while delivering comprehensive customer service. Additionally, the Health and Welfare Manager will be responsible for product knowledge and compliance, measurable metrics, process efficiencies, organizational structure and employee development.


  • Manage all aspects of the Health and Welfare team ensuring accurate and timely claims administration while delivering comprehensive customer service
  • Thorough understanding of IRS regulations, Relius and Alegeus claims adjudication platforms, and Crystal Reporting
  • Communicate product knowledge accurately and effectively with Distribution Partners, Clients, Participants and internal team members
  • Enhance departmental structure for continued processing efficiencies
  • Assess and develop team member core competencies while empowering them to expose their full potential
  • Ability to achieve all deadlines


  • 5+ year of healthcare experience
  • Extensive knowledge of Health and Welfare plan structures, including a full understanding of 213(d) requirements
  • Strong product knowledge and compliance expertise with the ability to read and interpret plan documents, IRS regulations and DOL guidelines
  • 5+ years managing teams of 20+ members
  • Strong analytic skills to evaluate current procedures and processes, recommending measurable improvements
  • Ability to communicate clearly and effectively with all levels of the organization as well as Distribution Partners, Clients and Participants
  • Great attention to detail


  • Effective communication skills, both verbally and in writing
  • Ability to thrive in a collaborative, hardworking, yet casual environment
  • Ability to successfully and simultaneously manage multiple tasks and meet multiple deadlines
  • Effectively work in a group environment as a cooperative team member, take direction from others, and focus attention on details
  • Successful workforce planning as well as employee development and training
  • Proven leadership ability and team building skills
  • Ability to embrace Company culture and be a Cultural Champion
  • Adept at creating templates in Crystal Reports
  • Advanced technical and Excel skills


  • Opportunity to advance in the financial services/health services industry
  • Competitive compensation that includes a base salary and quarterly bonuses
  • Extensive health benefits package
  • Matching 401k plan provided to employees
  • Tuition Reimbursement
  • Gym Membership Reimbursement
  • Room for professional growth with a company that promotes from within
  • Challenging role that provides a major voice and impact in the company’s day-to-day operations as well as the ability to mentor junior staff members.


How to Apply

Please email an updated copy of your resume to if you are interested in this position!

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This ad has been viewed 948 times. It expires on 5/29/2017.

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