The Product Management and Development (PMD) Lead Manager is responsible for owning a group of products and services (referred to solely as “Products” moving forward) offered to clients
including Plan Sponsors, Intermediaries and Individual Investors. This individual is responsible for the end to end management and the strategic development of each of their products. Although not accountable for determining the experience or the
positioning of each of their products, the Lead Manager will partner with their peers in Individual Investor and Institutional Retirement Marketing in doing so.
Development – Responsible for the strategic development of each of their products. This primarily includes:
Responsible for defining and documenting the product definition including pricing and product variability
permitted within each segment.
Ensures products are innovative and competitive in the marketplace based on competitor and industry data.
Leads research and data analysis to determine potential product opportunities and gaps.
Creates and makes the business case for new products or changes to existing products in order to ensure the overall PMD strategic product roadmap remains competitive.
Responsible for influencing vendors in ensuring they have a competitive
future product roadmap.
Creates and measures key KPI’s to ensure product effectiveness (e.g. Product adoption rates)
Supports others (e.g. GBS, PMO, etc.) in their project management responsibilities around product
development efforts including defining business requirements.
Product Management – Responsible for the end to end management of each of their products. This includes:
or external resources (e.g. black belts) to ensure the end to end processes in support of the products are as efficient and effective as possible.
Serves as the SME on products and provides expertise and confidence in response to both technical
and general questions.
Influences others across the organization to ensure strong client adoption rates are maintained with each of the products.
Responsible for the overall governance of the products including exception management
for both prospects and clients.
Proactively manages vendor relationships to ensure services levels are met.
10+ years of retirement industry experience,
particularly within product development, product management, or product marketing.
Operational knowledge of defined benefit and defined contribution retirement plans and applicable laws.
Experience working with end customer –
plan sponsors and/or participants.
Technical experience relevant to retirement services operations and recordkeeping systems.