Here's your opportunity to explore a career with a growing organization that is opening a new facility in Tucson, AZ! We are
Ascensus, the largest independent retirement and college savings services provider in the United States, helping over 7 million Americans save for the future. We are looking for client-focused talent to staff this new facility. We take
serving our clients seriously and need future associates who want to learn our business, embrace our core values, and work within a team environment - helping clients every day. If you can see every interaction as an opportunity to achieve client
satisfaction by problem-solving, consulting and communicating effectively, we want to talk with you!
We have an extensive training program that will teach you the exciting dynamics of retirement plans to help you assist our clients with a
consultative approach. This will require you to look at inquiries and challenges from a holistic view and apply the right balance of product technical knowledge and operational logic to develop clear next step recommendations for quality client call
**Recent Grads & May Grads Encouraged to Apply!**
Role Overview: Responsible for providing client service to our partners, intermediaries and plan sponsors. This is achieved by
developing and maintaining a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. Candidate will work with the Relationship Manager to deliver client
satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.
What makes any Career at Ascensus so
Collaborative, Idea-sharing Environment
Professional Development (In-house Training & Tuition Reimbursement)
Generous Reward Programs
Paid Time Off (additional purchase plan)
Medical, Dental & Vision Benefits
Health Savings Account - (employer contribution up to $1,100)
401(k) & 529 Match Programs
Essential Duties and Responsibilities (not limited to):
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper
transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions
on a day to day basis showing your support of our organizational culture.
Consistently provide a high level of consultative proactive client service in a professional manner.
Develop effective working relationships with team and internal
departments in order to provide effective service for our clients.
Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues.
Ensure inquires and issues are resolved and
service levels are met.
Provide thorough, high quality research, problem solving and issue resolution
Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service
cycle.Identify, document and address risks through superior client service.
Assist in the management of vendor relationships on behalf of clients and partner.
Achieve individual and team goals, for service levels, growth and retention
risks through servicing your clients.
Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience.
Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
Assess client objectives, needs and behaviors to
suggest plan, product or functionality changes to improve results for our clients.
Educate client regarding plan features, product capabilities or Ascensus functionality and process.
Develop ideas for improvement and provide
feedback/solutions to plan sponsor and financial professional to minimize risk and improve process.
Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across
departments in area of expertise.
Bachelor's degree or equivalent work experience.
Demonstrated customer service experience; phone environment preferred. Financial Services
experience is a significant asset.
Excellent written and verbal communication skills
Excellent presentation skills, business etiquette, client service skills and time management.
Proficiency in MS Office (Word and
Excellent analytical, decision-making and problem resolution skills.
Ability to work in a team environment to ensure common goal of providing exceptional client service.
Ability to work well under pressure with multiple
priorities and deadlines in a demanding environment.
Ability to work extended hours.
Quality focus with attention to detail.
Relocation Assistance may be available for Ascensus associates only.
is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people. Our culture is guided by sound principles, is committed to high standards, operates with
transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 6 million Americans save for retirement and college.
Ascensus is an Equal Opportunity Employer and does not discriminate on the
basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Ascensus also takes affirmative action to
employ, and advance in employment, qualified women, minorities, and covered veterans. Ascensus also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state