There’s a reason Insperity Ranks in the Top 3% of U.S. Best Workplaces on WorkplaceDynamics
Want to work for us and find out why?
As a trusted advisor to America’s best businesses for more than 30 years, Insperity provides an array of human resource and business solutions designed to help improve
business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.
Responsible for creating a “WOW”
experience when leading team interactions with external and internal customers by consistently exceeding expectations. Under moderate supervision, provides client and employee support in areas related to payroll, benefits and file maintenance. Payroll team
assignment will vary based on business need, including vacancies, special projects, etc. Responsible for the accurate, timely delivery of payroll and related services that result in client retention, growth and satisfaction. Ensures effective communication
and consideration of both the client’s and Insperity perspective and liability. Operates in a team environment to include payroll, orientation, business operations, service and sales teams. Responsible for timely communication of client related
information to peers, supervisor and service team members to ensure a consistent service approach. Identifies and participates in the process to recommend and implement process improvements that result in improved efficiency and effectiveness. This
position requires heavy problem solving and decision-making governed by procedure, guided by policy and focused on daily operations. Serves as back up to all other payroll teams for client inquiries/issues and payroll support. Demonstrates leadership
utilizing prior experience or peer team interaction, mentoring peers and benchmarking processes and positive customer experiences. Performs strategic analysis of payroll needs. Maintains flexibility in schedule to accommodate clients’
Handles the implementation and conversion process for new Insperity 401(k) Plan clients with existing simple/moderately complex retirement plans in accordance with the established processes/procedures. Works with Sales Operations and Sales on
existing clients that go through the Sales Code Change process.
Under moderate supervision and moderate decision-making:
Establishes plans in DefCon and all systems for new Insperity
401(k) Plan clients with existing plan assets converting from outside vendors.
Manages the conversion process for simple, noncomplex plans from routine vendors such as ADP TotalSource, Paychex, etc. in accordance with the established
processes/procedures, and the Department's business objectives and standards. Establishes timelines for setup and conversion, conducts client implementation calls, sets expectations for deliverables, and notifies relevant internal units and clients
once conversion is complete. Escalates all data issues and concerns to applicable personnel.
Researches discrepancies regarding conversion data, presents appropriate action plan to manager, and executes based on manager’s approval. Serves as
a liaison for clients in addressing discrepancies with prior service providers.
Loads financial data in OMNI, edits/posts financial transactions, and reviews output of conversion data on simple, noncomplex plans to ensure that participant records
are transferred accurately (100%) and timely (meeting final blackout dates 100%).
Assists with loading participant indicative data for conversion processing, and reviews OMNI output reports to ensure that data was uploaded accurately for larger
retirement plans as needed.
Contacts clients to gather change information for existing Insperity clients that participate in the Insperity 401(k) Plan, presents appropriate action plan to the manager for approval, and collects the necessary
documents to execute all of the system changes for clients to maintain their existing Insperity 401(k) Plan.
Conducts quality review (QR) on start-up and Other Recordkeeper (ORK) plan setups and ensures that data feeds to all appropriate
Assists Implementation Team with startup 401(k) plans as needed.
Trains entry-level personnel on plan setup related activities.
Manages other projects as assigned by Department management.
Bachelor’s degree or equivalent experience is required.
4+ years’ experience in the retirement services field is required. One year of experience specifically related to conversion activity
Knowledge / Skills
Communicates tactfully and effectively, orally and in writing, and maintains effective work relations with those encountered in the course of employment. Ability to articulate in a
clear, concise and professional manner.
Aptitude for analyzing data, identifying discrepancies and reconciling participant data in order to successfully convert simple to moderate plans with minimal supervision and within established
Solid understanding of 401(k) plans, including ERISA and the Internal Revenue Code required.
Strong working knowledge of Microsoft Excel preferred.
OMNI knowledge a plus.
Organizational and planning skills
and attention to detail required.
Flexibility, adaptability, and the ability to multi-task required.
Insperity offers a competitive compensation package and one of the best benefits packages in the business, including 19 days paid time
off, 8 paid holidays, medical, dental and vision benefits, 401K plan - 100% match on the first 6%, fully vested day one and tuition reimbursement. At Insperity, our work environment and our commitment to our employees’ personal and professional
success are the reasons we’ve been regarded as one of the “Best Places to Work” for 15 years running.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.