Provides outstanding customer service in the day-to-day administration of retirement plans. Responds to inquiries
and handles research and resolution of issues. Communicates with clients on the implications of technical developments.
Support the daily administration of retirement plans.
Coordinate with the manager to research issues and negotiate problem resolution.
Develop and foster relationships with clients and internal partners.
Provide prompt, accurate and consistent information that meets or exceeds quality
Identify areas for improvement and make recommendations to management.
Address client needs, develop action plans and consult on products, services and capabilities that add value for the
Bachelor's degree in a business-related field or equivalent education/experience.
Two years of retirement industry experience.
Excellent communication and customer service skills.
Knowledge of record keeping, outsourcing and processing capabilities.
Proficiency using MS Office tools, including Excel.
ASPPA designation and/or related studies.
Knowledge of company
systems (e.g. Paris 3).
Occasional travel for client meetings.
Job and compensation levels depend upon an applicant's qualifications including the extent of his/her
relevant experience and other job related factors and will be determined by hiring supervisors/managers and HR.