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Client Services Associate

Hooker & Holcombe, Inc.

in West Hartford, CT

Hooker & Holcombe Inc., New England’s premier regional retirement consulting firm with 65 plus employees.  The Retirement Services unit has an immediate opening for a Client Services Associate with a BA/BS degree or equivalent experience in the retirement plan industry.   This position is based in our West Hartford office.

Job Overview

The Client Services Associate is responsible for assisting with the day-to-day administration of the defined contribution plans in the Retirement Services unit.  Specifically, this position will directly support the Client Service Specialist staff with daily transaction processing, new client onboarding and client/participant research, as well as annual government filing and disclosure mailing projects.

Primary Duties and Accountabilities

  • Demonstrates knowledge of pension issues related to plan processing;
  • Assists with daily transactions, including contributions, distributions, loans, monthly payments and responds to client enquiries for various retirement plans; 
  • Assists with new client onboarding and setup
  • Acts as support for peers who are contact to client for routine consulting issues;
  • Demonstrates good accounting skills for balancing assets;
  • Demonstrates knowledge of investments and related transactions;
  • Assists with researching client and/or participant inquiries;

Supervisory Responsibilities

  • None

Education and Experience

  • BA/BS degree required or equivalent work experience within the retirement plan industry
  • Knowledge of/experience with recordkeeping systems (specifically Schwab RT) is a plus.
  • Demonstrates a working knowledge of ERISA regulations for DB and DC plans.
  • Proficient with Windows, Microsoft Word and Excel.
  • Strong accounting, analytical and reconciliation skills.
  • Demonstrates a high level of accuracy, follow-through and attention to detail.
  • Effectively manages and prioritizes workflow and deadlines, with supervision. Works well independently and in a team environment.
  • Expresses ideas clearly in both written and oral communications.
  • Ability to work under pressure of deadlines and demanding clients while maintaining a positive and professional attitude
  • Willingness to learn and coachable

How to Apply

For consideration please submit your resume with your salary history and salary requirement to:


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