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Call Center Representative

Carpenters Southwest Administrative Corporation

(Los Angeles CA)

Position: Call Center Representative (Pension Funds background)

Compensation  $23.66 - $30.29 per hour

Under minimum supervision, the Call Center Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The Call Center Representative I is a full-time, non-exempt position, with a work schedule of Monday through Friday, 9:00 AM – 6:00 PM. Schedule is dependent on department needs; periodic overtime may be needed during peak periods.

Knowledge and Skills:

• Provide excellent customer service to all CSAC stakeholders.
• Complete data entry tasks (eflows) in a timely basis ensuring quality and quantity are at acceptable levels.
• On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.
• Communicate effectively with participants, staff, local unions, and SWRCC at all times.
• Provide and obtain participant information.
• Possesses effective communication skills to manage and resolve participant complaints.
• Follow up on participants calls where necessary.
• Document all call information according to operating procedures.

Required Qualifications and Skills:

• Bilingual in English and Spanish is required
• Retirement/pension background is required
• Working knowledge in Microsoft applications.
• Knowledge of “8x8” telephone system is preferred but not mandatory
• Professional appearance and demeanor
• Excellent telephone etiquette, “people skills,” written and verbal communication skills
• 1-2 years related experience. Knowledge working in a call center or participants service environment is preferred.
• Excellent organizational skills and detail oriented.

How to Apply

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