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Senior Relationship Manager (Non-Qualified 409A)

Newport, an Ascensus Company

(Remote)

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

JOB SUMMARY: The Non-Qualified Senior Relationship Manager manages multiple large and complex accounts, some of which are across multiple business lines.  This position partners with sales to formulate strategy on new business opportunities and actively participates in all stages of the finalist process to position Newport as the clients’ provider of choice.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Develops and maintains relationships with plan sponsors and human resources contacts of assigned clients to become their provider for information and resources.
• Acts as a liaison between Intermediary/Producer and the client to ensure provision of services by identifying and resolving areas of confusion and ensuring compliance with contractual requirements.
• Verifies accuracy and completeness of initial documents, agreements and materials and obtains necessary approvals.  Verifies receipt of signed Service Agreement, ensures accurate fees structure and proper initiation of billing system.
• Communicates and coordinates activities to finalize the implementation of new client accounts; ensures seamless transition to Newport’s administrative services including, set up of client activity database reflecting agreed to deliverables.
• Client advocate - identifies areas of client sensitivity or unique requirements. Ensures Master Calendar and Plan Information Guide servicing entries reflect client requirements and expectations. 
• Manages and monitors client accounts; ensures completion of all client service deliverables in a timely, accurate and consistent manner. Communicates any enhancements of internal systems and/or processes for Plan administration.  Works with vendors to investigate and resolve transaction issues, takes required action and notifies client of resolution. 
• Documents and updates all key client activity and associated deliverables in workflow management system.
• Monitors and manages billing process and receipt of payments. Ensures the accuracy of invoices and the proper crediting of payments.  Investigates and resolves significant billing related issues.
• Periodically coordinates plan asset rebalance process with Accounting Services, initiates requisite transfers in keeping with contractual and service goals.  Works with outside investment managers and/or insurance carrier contacts to monitor allocation changes and ensure proper reporting.
• Develops presentation materials and actively participates in annual plan review meetings. 
• Organizes list of recommendations and enhancements, contributes to the development, updating and enhancement of materials associated with presentation, enrollment, new client communications and administration of new or changed plans.
• Provides client with relevant legislative and industry updates.
• Provides mentoring, counseling and coaching to new associates or Plan Administrators by explaining work, providing direction and/or technical guidance as needed or requested.

Supervisory Responsibilities (None)

Required Education, Experience and Certificates, Licenses, Registrations

• 10+ years of retirement industry experience with 5-7 years direct experience in client relationship management or equivalent combination of education and experience. 
• 5+ years of 409A experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from all levels of management, clients, customers, and the public.
• Ability to apply advanced mathematical concepts utilizing current spreadsheet and accounting database software programs.

Preferred (but not required) education or skills for this role are

• Bachelor's degree in Business Administration from an accredited four-year college or university
• Industry licensing (series 6, series 63, etc.)

Competencies

• Analytical
• Detail oriented
• Relationship building
• Written and verbal communication skills
• Team Player
• Adaptable
• Resilient
• Problem solver
• Critical thinking
• Influence
• Project focused

TRAVEL: Up to 25%.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).

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