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Software Support Specialist: DC/401(k) and 5500 Forms

Actuarial Systems Corporation - ASC

(Remote)

Do you like making someone’s day? Do you find satisfaction in solving a problem and crossing it off your to-do list? Do you enjoy coming up with creative ideas and making an impact by teaching others? Do you enjoy working with bright, supportive colleagues? If so, you’ll love working at ASC.

ASC is seeking a self-motivated and innovative pension professional to join a support team known for superior customer service. The company places a high value on work-life balance and creating a positive, fun, and stable environment. Most staff have been with ASC for over 10 years, demonstrating the enjoyment they receive from being a part of the ASC team.

Job location may be telecommuting (home office) or if you prefer, in our Los Angeles, CA office. Benefits include 37.5 hour work week, flexible hours, medical and dental insurance, 401(k) and 125 plans, PTO, Continuing Education/Annual membership dues/Conference attendance, and home office costs.

Your primary role would be to help our many users of the DC/401(k) Valuation System and ASC DGEM 5500 Forms web-based program. This would also include training clients, helping with onboarding new clients and working closely with co-workers and software developers.

Join our team and contribute to:

• Client Support: Assist clients through phone, email, and online video sessions.
• Client Training: Conduct web-based training sessions and 1-2 onsite trainings annually.
• Event Presentations: Host 1-2 webinars annually.
• Training Materials: Create and update resources like webcasts and webcast handouts, video series, user guides, online Help, and FAQs.
• Product Enhancements: Collaborate with clients and developers to improve our products.

Knowledge and Skills Needed:

• Excellent customer service mindset – focused on helping and teaching
• ASC valuation system experience (2+ years)
• 5500 filing experience with any web-based system (ASC’s DGEM is a plus)
• Exceptional organizational and time-management skills, with the ability to work independently
• Creative problem-solving
• Clear communication style
• Comfort with software and the ability to apply new technology
• Industry knowledge – professional designations (e.g., ASPPA, NIPA) are valued
• Patience and a sense of humor are vital for ASC support team employees

How to Apply

Ready to take your career to the next level? Send your resume to employment@asc-net.com or click on the "Apply Now" button below.

Apply Now

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