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Participant Services/Collections Department Representative

Benefits Fund Office

in Long Island City NY

A multiemployer Benefit Fund based in Queens, NY, is seeking an individual to fill the position of Participant Services/Collections Department Representative (General Clerk). In this role you will be working in a positive, collaborative, and structured office environment. This is a full-time position of 40 hours per week, with occasional approved overtime. Our office is located in Long Island City, NY and does not offer remote work options.

The ideal candidate will handle telephone calls and in person visits from Participants and Employers, addressing inquiries, resolving issues, and providing information on their employer accounts and/or benefit plans.

Responsibilities to include:  


  • Providing comprehensive descriptions of Health & Welfare plan benefits.
  • Research information and follow up with participants as necessary.


  • Assist Employers in managing accounts and ensuring they remain current and paid in full.
  • Data entry; Process employer hires, employer payments, and participant 401(k) election forms daily.
  • Assist Employers in the utilization of proprietary remittance system for reporting to the Fund.
  • Maintain a working knowledge of designated employers’ status with the Fund and ensuring ongoing written and verbal communication to keep employers informed.


  • Develop an in-depth understanding of Participants’ and Employers’ needs.
  • Utilize proprietary database system for servicing participants and employers.
  • Effectively communicate with Participants/Employers, both verbally and in writing, to problem solve and manage complex issues.
  • Handle mail/correspondence to Participants and Employers.
  • Provide backup support to clerical staff as needed.
  • Organize/prioritize workload to meet deadlines.
  • Able to effectively problem solve and manage complex issues.
  • Effective communicator as demonstrated through professional written and verbal skills.
  • Able to build positive working relationships internally and externally.
  • Perform general office filing and scanning.
  • Other duties as assigned.

To Qualify:

  • Minimum of 2 years prior experience working with Health & Welfare/benefit plans is required.
  • High school diploma or equivalent with 5+ years of customer service experience, with a focus on employee benefits and collections.
  • Advanced knowledge of MS Excel and MS Word; MS Access preferred.
  • Must be flexible and comfortable working in a structured, fast-paced, multi-faceted environment.
  •  Have a genuine commitment to customer service with an ability to adapt communication style to individual needs.
  • Comfort working in a structured environment.
  • Ability to adapt communication style based on the Participants or Employers individual needs.
  • Flexible with the ability to use critical thinking skills.
  • Strong interpersonal, communication, problem-solving and detail-oriented skill set.
  • Collaborative team member with efficient multitasking and time management abilities.
  • Experience with Taft-Hartley Trust Funds is a strong advantage.


Competitive salary with paid time off package. Generous Medical, Rx, Vision, and Life Insurance benefits. Short-term and long-term disability coverage. Retirement benefits. Salary range: $25-$30/per hour. 


How to Apply

Please respond with your resume and salary requirements to The Fund is an Equal Opportunity Employer.

A Verified Employer
Benefits Fund Office has trusted BenefitsLink to help reach qualified candidates for this opening.

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