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Bi-Lingual Member Services Representative

NYC District Council of Carpenters Benefit Funds

in New York NY

POSITION PURPOSE:

The Member Services Representative is responsible for assisting a large population of active and retired union members including their eligible dependents via in-person and telephone regarding their benefits including but not limited to Health and Welfare, Pension, Annuity, Scholarship and Vacation. This is a demanding, fast-paced environment.  Strong in-person and telephone communication skills are required. 

ESSENTIAL JOB FUNCTIONS

• Problem-solve issues regarding benefit eligibility, pension inquiries and vacation inquiries in an effective and timely manner
• Review incoming documents for accuracy and completion, obtain missing information as necessary
• Maintain records of member interactions and transactions; record details of inquiries, comments, complaints, and details of actions taken
• Perform member verifications
• Follow HIPAA and organizational procedures for maintaining confidentiality; exercise independent judgment consistent with these guidelines
• Multitask and prioritize workload under tight deadlines in a demanding environment; must escalate appropriate issues to management in a timely fashion
• Learn from written material; review and refer to plan documents for assisting member  
• Follow department procedures as outlined in the URBAN user guides and SOP’s  

KNOWLEDGE, SKILLS AND ABILITIES:

• Bi-lingual (English/Spanish) a plus
• Typing 45 -55 WPM
• Professional ability to manage high volume and high energy callers
• High School Diploma or equivalent is required; some college preferred
• Two (2) years’ experience in a customer service capacity is preferred
• Proficient in Microsoft Word, Outlook and Excel with ability to learn customer service software applications
• Ability to work under minimal supervision, independently and or as a member of a team
• Must be detail oriented with strong attention to accuracy.

EEO Statement

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, creed, religion, color, national origin, ancestry, alienage, pregnancy, disability, age, uniform service member status, veteran status, marital status, caregiver status, familial status, status as a victim of domestic violence, sexual violence or stalking, membership in a domestic partnership, sex, gender (including gender identity, gender expression or status as a transgender person), genetic information, sexual orientation (including an individual's actual or perceived romantic, physical or sexual attraction to other persons, or lack thereof, on the basis of gender), sexual and reproductive health decisions, or on any other characteristic protected by applicable federal, state, or local law.

Salary and Benefits:

Salary Range: $43,000 to $49,000.

How to Apply

To apply, please send resume to resume@nyccbf.org

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Luan Delpeche @ 212-366-7519

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NYC District Council of Carpenters Benefit Funds has trusted BenefitsLink to help reach qualified candidates for this opening.

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