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Health and Life Insurance Specialist

DC Retirement Board

in Washington DC

ABOUT THE DISTRICT OF COLUMBIA RETIREMENT BOARD:

The District of Columbia Retirement Board (DCRB) is an independent agency of the District of Columbia Government. Our mission is to manage and control the assets of the D.C. Police Officers' and Firefighters' Retirement Fund and the D.C. Teachers' Retirement Fund as well as to administer benefits for the members of the of the D.C. Police Officers' and Firefighters' Retirement Plan and the D.C. Teachers' Retirement Plan.

POSITION SUMMARY

Reporting directly to District of Columbia Retirement Board (DCRB)’s Deputy Chief Benefits Officer (Deputy CBO), the Health and Life Insurance Specialist manages the agency’s duties related to retiree health and life insurance for members of the D.C. Police Officers and Firefighters’ Retirement Plan and the D.C. Teachers’ Retirement Plan (Plan members) with retiree insurance coverage under the Federal and District governments’ insurance programs. This position requires advanced knowledge of District and Federal insurance programs and familiarity with governing authorities. The position’s primary focus is to ensure that DCRB is withholding the correct amount from retirement annuities for insurance premiums and to act as a liaison with the sponsors of the Federal and District government insurance programs and help assist the members with issue resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties that occupy a major portion of time and importance in the job)

1. Performs a variety of services, such responding to health and life insurance inquiries from Plan members; reviewing and processing certain insurance forms; and providing health and life insurance information to annuitants. 
2. Evaluates, reviews, and processes health and life insurance documentation for completeness and accuracy, obtaining additional documentation, as necessary, to process member-requested changes.
3. Assists members, managers, and staff in identifying appropriate contacts and resources for members with questions or issues related to their Federal or District health and life insurance program participation.
4. Determines whether a matter requires urgent action and escalation with recommended action. Assists members by providing appropriate resources, contacts, and forms.
5. Tracks member requests, referrals, services rendered, issues, unmet needs, and outcomes to improve member service and programmatic performances.
6. Prepares written correspondence and develops other communications materials as needed.
7. Performs an objective and systematic examination of records, management reports, management controls, and reviews and processes related to DCRB’s health and life insurance ministerial duties.
8. Works collaboratively with Benefits department managers and staff to monitor and report on the department’s implementation of applicable provisions, regulations, and guidance under the Federal and District government.
9. Prepares calculations and justifications for requests of member premium withholding adjustments (i.e., over- and under-deductions).
10. Conducts monthly and yearly auditing of the U.S. Treasury Department’s System to Administer Retirement (STAR) payments (payroll system) to ensure members’ continued eligibility for life and health insurance coverage.
11. Works with the U.S. Treasury Department’s Office of DC Pensions and the DCRB IT department on all technical programming of health and life insurance rates in STAR or similar pension system.
12. Responsible for DCRB’s annual Open Enrollment activities, which include: developing timelines, coordinating meetings, and testing the application of new insurance premiums in the various systems to ensure proper functionality; distributing member communication, processing enrollment changes, coordinating with records management, and ensuring quality measures are met; and all other aspects of project management related to Open Enrollment.
13. Participates in special projects/initiatives and executes special assignments affecting DCRB’s ministerial administration of health and life insurance programs.
14. Other duties as assigned.

FUNCTIONAL COMPETENCIES

• Advanced knowledge of governmental District  and federal health and life insurance programs and processes, as they relate to post-retirement benefits.
• Knowledge, skill and application of employee benefits principles and evaluative methods sufficient to advise on and/or resolve incoming calls/inquiries that are technically complex/difficult, sensitive, and/or volatile in nature.
• Knowledge of governmental defined benefit plans and administration, IRS rules, and basic  fiduciary principles.
• Strong analytical and problem-solving skills.
• Ability to present statements of fact, law and argument clearly and logically in written and oral form.
• Excellent verbal and written communication skills; ability to compose written materials of moderate to complex difficulty.
• Ability to plan, organize, prioritize and perform multiple tasks to perform job functions in an orderly efficient manner.
• Ability to work collaboratively as part of a team, and present  technical and complex information in an understandable manner.
• Highly proficient in math, with an understanding of calculations related to health and life insurance costs to the members.
• Highly proficient in Microsoft Office Suite software.

REQUIRED EDUCATION & PROFESSIONAL CERTIFICATIONS

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

JOB EXPERIENCE (YEARS & TYPE)

• At least one year experience working directly with federal and/or District Government health and life insurance plans.
• Minimum of three years’ experience in a customer service advisory role where the incumbent worked with a diverse array of clients.

This job description describes the general nature and level of work being performed by the individual(s) assigned to this position. It is not intended to be an exhaustive list of all tasks, duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

WORKING CONDITIONS

• Normal office environment

COMPENSATION LEVEL:   DCRB Grade 6

EQUAL EMPLOYMENT OPPORTUNITY

DCRB is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective employees and incumbents to discuss potential accommodations with the employer.

How to Apply

To apply, please email the below listed application materials to dcrb.vacancies@dc.gov .

• Cover Letter
• Resume
• District Employment Application (DC2000)

NOTE: The DC2000 is available as a fillable file document on the “Working at DCRB” page on DCRB’s website: Working at DCRB_DC2000 Employment Application.

All educational and experience requirements used to determine eligibility for this position must be officially verified at the time of appointment. No offer of employment will be deemed fulfilled without such verification(s).

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