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Customer Solutions Manager

Wespath Benefits and Investments

in Glenview IL

Logo for Wespath Benefits and Investments

Wespath Benefits and Investments, recognized as a 2017-2022 Chicago’s Best and Brightest Companies to Work For® and a 2021 National Best and Brightest Companies to Work For®, has an opportunity for a newly created role of Customer Solutions Manager

At Wespath customer satisfaction and teamwork are just two of our core values. In this role you’ll play an important part in helping the customer service department ensure customer satisfaction is being achieved by leading a newly created team of exempt contact center employees who deliver consultative services to customers regarding benefit inquiries, complex benefit processes and escalated inquires for all retirement, welfare, and health benefits offered by Wespath. 

In 2022 the Customer Service department started a transition in how the department services our customers. This transition includes changes in the department structure, its technology, and processes.  As the Customer Solutions Manager, you will play an important role in supporting this transition while mentoring and coaching team members on applying our call handling methodology, customer service best practices, and benefit plan knowledge.

You’ll work with the Customer Solutions Director and two peer Customer Solutions Supervisors to adapt departmental plans and priorities to address resource and operational challenges and make decisions and solve problems as guided by policies, procedures and department plans, as well as through guidance from the Customer Solutions Director. 

Customer Solutions Manager Benefits:

  • Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one!
  • 8% employer contribution to retirement plan with an additional match up to 2% on day one!
  • 22 days of PTO + 12 paid holidays in 2023
  • Hybrid work environment
  • Free financial planning assistance from EY
  • Paid parental leave
  • Tuition reimbursement and other development opportunities

Minimum Requirements/Qualifications:

  • Bachelor’s degree in business or related field; or equivalent work experience
  • 7 years of experience in retirement, health, and/or welfare plan administration, processes, and systems
  • 2+ years of people management experience
  • 1+ years of experience in contact center management
  • Experience working with vendors and contract review processes
  • Demonstrated knowledge of IRS and HIPAA regulations and plan policies

Preferred Requirements/Qualifications:

  • MBA or Master’s degree in related discipline
  • Experience in fraud detection, investigation, and prevention

To learn more about Wespath, please visit: wespath.org

How to Apply

Apply Now


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