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TPA Success Specialist

Ubiquity Retirement + Savings

in Remote / San Francisco CA

Logo for Ubiquity Retirement + Savings

Company Description

Ubiquity Retirement + Savings®️ has a simple mission: to empower small businesses and their employees to create a more secure financial future by leveraging technology with affordable retirement solutions and world-class customer support.

For over 23 years, we have helped workers save more than $2.8 billion toward their retirement and opened 401(k) plans for 10,000+ small businesses—pioneering a transparent, flat-fee experience. Our tenured team are retirement experts and future-you champions.

Ubiquity also produced a hard-hitting documentary with producers and editors from CNN, highlighting the challenges Americans face in saving for their futures. Watch Broken Eggs: The Looming Retirement Crisis in America today (link at the bottom of the post) and join the movement towards building a bright retirement.

This is a 100% remote position and we encourage applicants from all over the US to apply. We know that allows you to balance your skill set while being empowered with autonomy as a subject matter expert. Ubiquity is known for our unique and thriving company culture, our ongoing investment in our employees, and for providing a clear career path for your future. We average a 65 eNPS each quarter and our Glassdoor reviews reflect our focus on you. Do more here and make more of a difference to small businesses everywhere!

Learn more about our values: https://www.myubiquity.com/about/

See us in the news: https://www.linkedin.com/company/ubiquity-retirement-savings

Find out what our employees think: https://www.glassdoor.com/Reviews/Ubiquity-Retirement-Savings-Reviews-E101757.htm

Watch Broken Eggs on YouTube: https://www.youtube.com/watch?v=kmtjJVC_niI

We value accountability, collaboration, and transparency. Proudly one of the Best Places to Work and Entrepreneur Magazine's Top 150 Company Cultures, we take what we do seriously and always strive to be happy at work. Our four company values* and our motto “Freedom with Accountability” guide the way we work to support our mission.

We are a growing company that wants you to be a part of our success!

Job Description

The TPA Success Specialist works in a team-based environment responsible for retention of group retirement clients and assists, as needed, our partnered independent Third-Party Administrator “TPA” and Advisors with any technical client questions and concerns navigating and using Ubiquity’s TPA portal. 

Core Responsibilities

  • Assist TPA partners in using Ubiquity’s technology for their administrative duties of managing client retirement plans and Pooled Employer Retirement plans on the Ubiquity platform
  • Remain current and informed of retirement industry and legislative changes
  • Communicate with TPAs and financial advisors through phone and written media (emails, tickets) to respond to questions and concerns - i.e., website navigation and use, other general plan operational questions, within Ubiquity’s SLAs
  • Work closely with internal departments, i.e., Compliance, Operations, Finance, and Product – to obtain necessary specialized information as needed for TPA support
  • Work with clients and vendors to ensure accurate and timely response to all outstanding client/plan issues within Ubiquity’s SLAs
  • Protect and secure handling of all confidential data in accordance with Ubiquity’s internal written policies and procedures
  • Partner with team members on process improvement, service enhancements, and infrastructure development
  • Actively seeks improvements to Customer Experience for TPA partners
  • Document and ensure resolution of escalations

Competencies

Customer Focus - Keeps internal and external customers in mind at all times. Proactively address client concerns and involve them in all stages of planning

Organizing - Capable of managing multiple clients and priorities, and thrive in a deadline-driven environment with frequently changing priorities

Communication - Use of appropriate and effective language used for a given situation and actively engages in conversations to understand others’ message

Integrity - Ability to develop and ensure high standards of quality control that promote accuracy and accountability and minimize operational risk

Qualifications

  • 2 - 4 years experience in financial services with 2 years directly selling and/or servicing financial products (i.e., IRAs, retirement plans, brokerage accounts
  • Experience working with TPA’s
  • ASPPA, ERPA or other Retirement Plan licensures a plus
  • Knowledge of 401(k) industry practices and procedures
  • The ability to multitask and switch priorities quickly is key -- you thrive in a fast-paced, high-growth environment!
  • Exceptional communicator, both written and verbally
  • Advanced working knowledge and understanding of retirement plans and associated regulations and IRS tax rules
  • 2+ years of relevant relationship management experience
  • Recommended background in finance, economics, business administration, HR, etc.

Additional information

This is a salaried, full-time remote position. Please follow application instructions carefully and note that a cover letter is required along with your resume. *Plus, find our four values on our website and list them in your cover letter.

We are focused on building a diverse and inclusive workforce. If you are excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

We offer:

  • Competitive compensation package
  • Generous stipend toward premiums for medical, dental, and vision
  • Learning and development stipends
  • 401(k) Matching
  • Monthly wellness subsidies
  • Equity incentives
  • Flexible PTO policy
  • Time off for volunteering
  • Emphasis on internal promotions
  • Regular performance reviews
  • Remote work culture

Ubiquity Retirement + Savings is an equal employment opportunity employer for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws.

How to Apply

Apply Now


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