Subscribe (Free) to
Daily or Weekly Newsletters
Post a Job

Featured Jobs

Retirement and Executive Compensation Consultant

Retirement Learning Center
(Remote / Brainerd MN)

Retirement Learning Center logo

Retirement Plan Services Analyst

Jordan & Associates Retirement Services
(Santa Rosa CA)

Jordan & Associates Retirement Services logo

Sr. Retirement Plan Administrator

Tycor Benefit Administrators, Inc.
(PA)

Tycor Benefit Administrators, Inc. logo

401(k) Plan Administrator

Abacus Retirement Solutions, LLC
(Albuquerque NM)

Abacus Retirement Solutions, LLC logo

Regional VP of Sales

The Retirement Plan Company
(Remote / AZ / CA / CO / MN / MO / OR / WA)

The Retirement Plan Company logo

Retirement Plan Administrator

Nicholas Pension Consultants
(Remote)

Nicholas Pension Consultants logo

Director of Member Services, Member/ Employer Experience

Orange County Employees Retirement System
(Santa Ana CA)

Orange County Employees Retirement System logo

DC Plan Administrator

Heritage Pension Advisors, Inc.
(Commack NY)

Heritage Pension Advisors, Inc. logo

Senior Defined Contribution Account Manager

Nova 401(k) Associates
(Remote)

Nova 401(k) Associates logo

DB/DC Administrator

Primark Benefits
(Remote / San Mateo CA)

Primark Benefits logo

View More Employee Benefits Jobs

Free Newsletters

“BenefitsLink continues to be the most valuable resource we have at the firm.”

-- An attorney subscriber

Mobile App image LinkedIn icon
Twitter icon
Facebook icon

View All Jobs, Sorted by Date


Manager, Participant Service Center

Definiti LLC

in Remote

Logo for Definiti LLC

Definiti is a national retirement services firm with hundreds of retirement plan experts across the country, including in-house actuarial consultants, ERISA attorneys, document specialists and retirement plan consultants. From 401(k) plan design and administration, compliance and actuarial consulting, to pension outsourcing and recordkeeping, Definiti helps organizations deliver smart retirement solutions to their employees.

This position will manage all aspects of the Participant Service Center (PSC) including monitoring all incoming and outgoing calls, emails and faxes. Most importantly, this position is responsible for consistently providing excellent customer service to Definiti’s plan participants, plan sponsors and financial advisors.

Responsibilities Include

  • Prepare and motivate team members to provide excellent customer service to customers
  • Monitor, coach, and train all team members
  • Conduct annual performance reviews for Team Members
  • Address staffing needs and concerns in conjunction with Definiti internal policies and procedures
  • Provide guidance, expertise and assistance for escalated client and participant issues
  • Ensure that all employees follow Definiti’s best practices for call center management and operations
  • Conduct periodic surveys of clients and participants to ensure quality control
  • Prepare weekly and monthly call statistic reports for management
  • Create and maintain workflow processes based on SSAE/SOC principles to safeguard plan and participant account data

Competencies Required

  • Positive attitude and dedication to our client’s needs
  • Strong knowledge of retirement plan services and daily recordkeeping
  • A track record of consistently meeting and/or exceeding performance expectations
  • Ability to communicate clearly and concisely
  • Time management focus, with attention to deadlines and timelines
  • Proficiency with Microsoft Office applications including Word, Excel, PowerPoint and Teams

Education and Qualifications

  • College Degree required or 5 years’ experience in lieu of education
  • 3+ years of call center management experience
  • ASPPA credentials a plus

How to Apply

Apply Now


View All Jobs, Sorted by Date


Manage This Listing (employer only)

© 2022 BenefitsLink.com, Inc.