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Benefits Supervisor

NFL Player Benefit Office

in Baltimore MD

The Benefits Supervisor is responsible for supervising, coaching and training Benefit Coordinators and managing their day-to-day performance. As necessary, this position processes benefit applications, and handles related issues from NFL Players, participants, and related parties. Answers participant questions and resolves complex issues.

Essential Job Functions

• Duties and Responsibilities – The following are to be performed accurately, completely, professionally, and in a timely manner: 
  • Plan, organize, and direct the daily services and operations of several retirement and benefit plans with the ability to review and interpret plan documents.
  • Ensure staff compliance with company and plan policies and procedures.
  • Consult with outside actuaries, auditors, attorneys and vendors.
  • Prepare benefit calculations and interact with plan participants.
  • Resolve elevated participant issues.
  • Responds to participant complaints and comments.
  • Responsible for auditing data and processing participant pension payments in accordance with elections and/or Qualified Domestic Relations Orders.
  • Responsible for ensuring accurate claims processing by auditing payments, workflows, and staff communications.
  • Oversees quality and quantity of work produced, ensuring employees are held accountable and expectations are consistently met.
  • Develops staff through performance management, goal setting, training, and effective participant relations.
  • Develop and produce new initiatives to increase efficiencies, processing timelines, and accuracy.
  • Regularly develops and executes improvement plans for benefits processing.
  • Effectively monitors needs and requirements of plan participants and related third parties to respond effectively to their issues and questions.
  • Sets effective goals and completes thorough Performance Evaluations for all direct reports; provides ongoing feedback to employees on their performance and develops written documentation of feedback as required.
  • Keeps Operations Manager informed of operational performance.
  • Effectively addresses issues with operational performance quickly. 
• Knowledge, Skills, and Abilities
  • Knowledge of regulatory and legal requirements of ERISA plans and claims processing.
  • Knowledge of best practices in claims administration and benefits administration.
  • Skilled in verbal and written communication and information that is diplomatic, tactful, complete, accurate, and error-free.
  • Skills in identifying and resolving problems timely, analytically, and efficiently.
  • Ability to gather and analyze information and develops logical and reasonable solutions.
  • Ability to manage difficult or emotional customer situations with a high level of sophistication and diplomacy.
  • Ability to speak clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions.
  • Ability to prioritize and plan work activities and set goals and objectives.
  • Ability to exhibit sound, timely, and accurate  with sound reasoning for decisions and includes appropriate people in decision-making process.
  • Ability to seek increased responsibilities and contributions.
  • Broad knowledge of retirement plans, Internal Revenue Code, ERISA, and Department of Labor regulations.
  • Certified Employee Benefits Specialist, HRCP, or PHR certification desirable.

Job Requirements

• Bachelor’s Degree strongly preferred. 
• Degree in HR or Benefits preferred, or equivalent skill set or knowledge acquired through formal education including benefit related certificates or benefit related courses.
• Certified Employee Benefits Specialist (CEBS) and/or Certified Plan Sponsor Professional (CPSP) certification preferred.
• Five (5) years of benefits administration experience required with two (2) years of supervisory or management experience.
• Minimum three (3) to (5) working in qualified defined contribution and defined benefit plans.

How to Apply

You can apply on on-line or email your resume to rebecca@its-personnel.com.

Apply Now

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