Subscribe (Free) to
Daily or Weekly Newsletters
Post a Job

Featured Jobs

Site Manager / Senior Administrator

Nicholas Pension Consultants
(Remote / AZ / ID / NM / NV / UT)

Nicholas Pension Consultants logo

Distribution \ Loan Clerk

Retirement, LLC
(Remote / Oklahoma City OK)

Retirement, LLC logo

Pension Administrator

MGKS
(Remote / Phoenix AZ)

MGKS logo

Defined Benefit Plan Consultant

Sentinel Benefits & Financial Group
(Remote / Wakefield MA / Melville NY / Bingham Farms MI)

Sentinel Benefits & Financial Group logo

Chief Pension Actuary

Loren D. Stark Company
(Remote)

Loren D. Stark Company logo

Compliance Analyst - 401(k) Administration

Ubiquity Retirement + Savings
(Remote / San Francisco CA)

Ubiquity Retirement + Savings logo

Enrolled Actuary

Loren D. Stark Company
(Remote)

Loren D. Stark Company logo

Benefits Supervisor

NFL Player Benefit Office
(Baltimore MD)

NFL Player Benefit Office logo

Retirement Plan Administrator

Nicholas Pension Consultants
(Remote / Rancho Cordova CA / Corona CA)

Nicholas Pension Consultants logo

401(k) Retirement Plan Administrator

Midwest TPA with Remote Workforce
(Remote / Beachwood OH)

Retirement Plan Administrator

Hessel & Associates, LLC
(Remote / IL)

Hessel & Associates, LLC logo

Senior Defined Contribution Account Manager

Nova 401(k) Associates
(Remote)

Nova 401(k) Associates logo

Plan Administrator

Aimpoint Pension
(Remote / Pompano Beach FL)

Aimpoint Pension logo

Junior Implementation Specialist - 401(k) Administration

Ubiquity Retirement + Savings
(Remote / San Francisco CA)

Ubiquity Retirement + Savings logo

Compliance Specialist II

EPIC RPS
(Remote)

EPIC RPS logo

DC Administrator

United Benefit Pensions Inc.
(Remote / Melville NY)

United Benefit Pensions Inc. logo

Manager - Defined Contribution Plans

M2B Retirement Consulting LLC
(Remote / Wexford PA)

M2B Retirement Consulting LLC logo

Plan Administrator Consultant

Jocelyn Pension Consulting
(Remote / Boulder CO)

Jocelyn Pension Consulting logo

View More Employee Benefits Jobs

Free Newsletters

“BenefitsLink continues to be the most valuable resource we have at the firm.”

-- An attorney subscriber

Mobile App image LinkedIn icon
Twitter icon
Facebook icon

View All Jobs, Sorted by Date


Participant Solutions Specialist - Level 1

Wespath Benefits and Investments

in Glenview IL

Logo for Wespath Benefits and Investments

Participant Solutions Specialist – Level 1

Do you want to work for a company who lives into their values of integrity, mutual respect, and teamwork?

Do you want to help others while working for a company making an impact on environmental, social and governance issues?

Wespath Benefits and Investments, recognized as a 2017-2022 Chicago’s Best and Brightest Companies to Work For® and a 2018-2021 National Best and Brightest Companies to Work For®, has an opportunity for a Participant Solutions Specialist in our Customer Service department.

As a Participant Solutions Specialist you’ll support our retirement plan participants by responding to questions related to our six (6) retirement plans. In addition, you’ll process benefit administration tasks for participants and plan sponsors helping to ensure our participants are ready for retirement.

More specifically, as a Participant Solutions Specialist you will have the opportunity to:

  • Drive customer satisfaction by answering incoming inquiries via phone or email and processing tasks in a manner that meets or exceeds service level targets.
  • Process basic participant and plan sponsor requests (e.g. forms processing, application for benefits requests).
  • Accurately interpret and update participant indicative data and account information.
  • Meet individual performance measures for key metrics such as schedule adherence and task processing.
  • Document and close calls and create workflow/case management follow-up as needed.
  • Understand participant needs and troubleshoot for resolution by using the appropriate support tools and escalate/refer calls as appropriate.

Participant Solution Specialist Compensation and Benefits

  • Compensation starting at $47K and up + a bonus opportunity
  • Medical, dental, vision and well-being benefits from our HealthFlex offering on day one
  • 8% employer contribution to retirement plan with an additional match up to 2% on day one
  • 17 days of PTO + 12 paid holidays
  • Free financial planning assistance from EY
  • First shift, Monday-Friday work schedule
  • Work from home unless there is a need to be in the office for example for training

Minimum Requirements/Qualifications:

  • Associates Degree or equivalent work experience
  • 1 year of customer service experience resolving customer inquiries and issues
  • Past experience navigating between multiple applications
  • Proficient oral and written communication skills
  • Ability to learn and understand complex plan designs and administration systems
  • Basic Excel skills

Preferred Requirements/Qualifications:

  • Bachelor’s Degree
  • Contact center experience
  • Knowledge of Defined Contribution, Defined Benefit, 401(k) or 403(b) Pension Plans
  • Knowledge of Welfare Plans

How to Apply

Apply Now


View All Jobs, Sorted by Date


Manage This Listing (employer only)

© 2022 BenefitsLink.com, Inc.